IT Director, Contact Centre

6 days ago

Singapore Hays Full time

**Your new company**
Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre.

**Your new role**
- Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership of XaaS platforms in a Contact Centre environment
- Serve as a Business Partner and Consultant to the business, working with cross-functional departments to identify areas of improvements and develop solutions to improve efficiency
- Develop and design public cloud framework according to business requirements, working with vendors to ensure smooth rollout and delivery
- Lead the implementation of new technologies within the Contact Centre environment to meet business requirements
- Develop and build a team of engineers to sustain and complete the digital transformation project

**What you'll need to succeed**
- Minimally 12 years of experience in Technology covering all aspects from Infrastructure and Cloud, Applications and Security
- Proven track record delivering complex and large scale digital transformation projects in Contact Centre environments from end to end, overseeing the delivery, and implementation and operations
- Familiarity with public cloud infrastructure and framework, with the experience deploying and migrating large scale enterprise architecture
- Sound knowledge and understanding of Contact Centre infrastructure setup, cloud technologies such as AWS/Azure and business solutions
- Proven experience in a similar role carrying out digital transformation projects, developing enterprise architecture roadmap and framework
- Strong business acumen with a technical mind to serve as a business partner and consultant to the business
- Concise and clear communication skills, as well as strong vendor management to liaise with internal and external stakeholders
- Technical certifications such as PMP, ITIL, and any cloud certifications as a strong advantage

**What you'll get in return**
You will get the opportunity to step into a key senior leadership position and the chance to scale the career ladder. This is a chance to develop your commercial and business acumen while leveraging on your technical skills to contribute to the business. In return for your hardwork, you will also be rewarded with an excellent compensation package with good bonus structure.

**What you need to do now

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