Director, Global Contact Centre Operations

Director of Contact Centre Join to apply for the Director of Contact Centre role at Michael Page. About Our Client This is a leading organisation and established MNC, operating on a global scale with a substantial workforce. The company is committed to delivering high-quality services and maintaining a strong customer focus. Accessible office location...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

About the Company Global Centre for Maritime Decarbonisation (GCMD) The Global Centre for Maritime Decarbonisation was established as a non‑profit organisation in August 2021 following the recommendation of the International Advisory Panel for Maritime Decarbonisation in 2020. The mission of this centre is to help the maritime industry eliminate its...

You lead a team to operationalise and manage the NS Contact Centre (NSCC) to ensure a high degree of efficiency in its operations; and undertakes management reporting, operations/performance analysis, content and feedback management to achieve a high level of service delivery and customer experience. You drive also the resolution of systemic issues in NSCC...

**Global Centre for Maritime Decarbonisation (GCMD)** The Global Centre for Maritime Decarbonisation was established as a non-profit organisation in August 2021 following the recommendation of the International Advisory Panel for Maritime Decarbonisation in 2020. The mission of this centre is to help the maritime industry eliminate its greenhouse gas...

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

Global Procurement Director - Excellence & Operations You will shape and deliver the strategic vision, governance, and operational performance of Procurement on a global scale. You will lead a high-performing team to drive collaboration across regions, champion operational excellence, including its processes and systems, and uphold strong governance and...