Contact Centre Manager

3 days ago

Singapore RMA CONTRACTS PTE. LTD. Full time

**Responsibilities**:

- Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests.
- Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions.
- Lead and motivate a team of customer service representatives, providing coaching, training, and performance feedback to ensure high levels of productivity and customer satisfaction.
- Monitor key performance indicators (KPIs) and metrics to track contact centre performance and identify areas for improvement.
- Collaborate with other departments, such as sales, marketing, and operations, to ensure alignment of customer service initiatives with overall business objectives.
- Implement quality assurance measures to maintain service excellence and uphold company standards.
- Handle escalated customer issues and complaints, resolving them promptly and professionally.
- Stay abreast of industry trends and best practices in contact centre management and customer service.

**Qualifications**:

- At least 5 years of experience working as a contact centre manager role call centre management
- Proven leadership skills with the ability to inspire and motivate teams to achieve goals.
- Having experience in any aspects of an organization's contact centre policies, objectives, operations, and initiatives is a plus point.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues at all levels.

  • Contact Centre Manager

    2 weeks ago

    Singapore Crawfort Pte Ltd Full time

    You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

  • Executive Manager

    1 day ago

    Singapore National Environment Agency Full time

    **What the role is** The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. **What you will be working on** You will lead the...

  • Director of Contact Centre

    4 days ago

    Singapore Michael Page Full time

    Director of Contact Centre Join to apply for the Director of Contact Centre role at Michael Page. About Our Client This is a leading organisation and established MNC, operating on a global scale with a substantial workforce. The company is committed to delivering high-quality services and maintaining a strong customer focus. Accessible office location...

  • Contact Centre Lead

    5 days ago

    Singapore ZENTACT SYSTEMS PTE. LTD. Full time

    **Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

  • IT Director, Contact Centre

    6 days ago

    Singapore Hays Full time

    **Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

  • Contact Centre Executive

    5 days ago

    Singapore 5 STONES HRM PTE. LTD. Full time

    You will be required to: - Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Empathize with customers, and offer clear and relevant advice - Provide policy recommendations and refer customers to client advisers for more comprehensive explanations - Perform post-case administration for future...

  • Contact Centre Executive

    1 week ago

    Singapore Alliance Healthcare Group Limited Full time

    Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

  • Assistant Manager

    1 day ago

    Singapore National Environment Agency Full time

    **What the role is** The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. **What you will be working on** Reporting to the Head...

  • Contact Centre Supervisor

    6 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** **Salary** $2,800 - $3,500 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 113063 **Job Views** 74 **Job Description**: Roles & Responsibilities - Call Centre / Hospitality Exp - Supervisor / Team Lead Exp - Reporting Exp - Office Hour / 5 Days / Able to work on Weekends -...

  • Senior / Executive, Contact Centre (Healthcare)

    1 week ago

    Singapore ALLIED SEARCH PTE. LTD. Full time

    Competitive remuneration package - Opportunities for professional development - Reputable organisation **As a Senior / Executive, Contact Centre (Healthcare), you will be responsible for the following duties**: - Support daily operations of the 24/7 Contact Centre and ensure smooth workflow - Maintain proper documentation of processes, enquiries, bookings,...