Senior / Executive, Contact Centre (Healthcare)

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer...

About the Opportunity As a Contact Centre Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular We are seeking a capable and confident Contact Centre professional who can...

**Working hrs: 5days rostered (Mon-Sun)** **No overnight shifts** To manage and ensure operations of the team at the optimized level. **Key accountabilities**: - To ensure all enquiries are accounted and closed in a timely and professional manner - To manage escalated enquiries/customer resolution - To provide training/coaching to junior team members -...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $2,000 - $2,800 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 37648 **Job Views** 2 Roles & Responsibilities Job Scope - Handle patients’ enquiries. - Appointment booking and rescheduling. - Attend to any complaints - Other duties assigned Job...

Senior Customer Service Associate, Group Contact Centre Job ID: 9020Job Function: Ancillary Institution: National University Health System Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries,...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...