Senior Customer Service Associate, Group Contact Centre
2 days ago
Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System As part of Group Contact Centre, the Senior Customer Service Associate's key role is to provide Contact Centre services such as handling general enquiries, appointment scheduling requests to patients and the public. You are expected to work in a fast‐paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities Deliver excellent customer service to callers by understanding caller's needs Provide timely, accurate and appropriate information and assistance to address caller's enquiries Book or reschedule appointments based on caller's request Handle any other hotline administrative functions such as handling emails, referral requests and emergency activation Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved Job Requirements Minimum Diploma in any discipline. (Fresh graduates are welcomed)Preferably 1 to 2 years' experience in healthcare industry, contact centre environment and/or service related industry Able to communicate fluently in English and Mother Tongue Able to read and write fluently in English Pleasant and cheerful personality with good interpersonal skills Able to adapt to fast pace working environment Computer literate and good typing skills Able to multi‐task and work under a stressful environment Willing to work on rotating shifts, including PHs and weekend Working Location: Ng Teng Fong General Hospital / The Synergy Seniority level Entry level Employment type Full-time Job function Other Industries Hospitals and Health Care Apply to National University Health System; referrals increase your chances of interviewing by 2x. #J-18808-Ljbffr
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Singapore National University Health System Full timeDescription Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System As part of Group Contact Centre, the Senior Customer Service Associate’s key role is to provide Contact Centre services such as handling general enquiries, appointment...
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Singapore National University Health System Full timeDescription Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System As part of Group Contact Centre, the Senior Customer Service Associate's key role is to provide Contact Centre services such as handling general enquiries, appointment...
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Singapore People Profilers Full timeJob Description: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs....
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Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the...
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Senior Customer Service Associate
4 days ago
Singapore National University Health System Full time**Senior Customer Service Associate, Group Contact Centre** As part of Group Contact Centre, the Senior Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...
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Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower -...
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Service Team Leader, Group Contact Centre
1 week ago
Singapore National University Polyclinics Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 8799Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre...
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Customer Service Associate
4 days ago
Singapore EnviroDynamics Solutions Pte Ltd Full timeLocation- Singapore- Experience- Job Type**Job Description**: **Senior / Customer Service Associate, Group Contact Centre** As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are...
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Assistant Supervisor, Contact Centre
7 days ago
Singapore BGC Group Full timeLocation: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...
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Executive/senior, Group Contact Centre
6 days ago
Singapore PERSOLKELLY Singapore Full timeOur esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting. **Responsibilities**: - Manage the operation of Group Contact Centre - Oversee roster planning for staff - Prepare docs for annual budgeting cycle - Keep track of budget utilization - Conduct review on team’s performance - Conduct...
