Executive/senior, Group Contact Centre

24 hours ago


Singapore PERSOLKELLY Singapore Full time

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting.

**Responsibilities**:

- Manage the operation of Group Contact Centre
- Oversee roster planning for staff
- Prepare docs for annual budgeting cycle
- Keep track of budget utilization
- Conduct review on team’s performance
- Conduct regular audits
- Deliver guidance and coaching to team leads and agents
- Generate performance report
- Evaluate current workflows and SOPs

**Requirements**:

- Min Degree in relevant field
- Previous experience in contact centre and healthcare setting
- Good interpersonal and leadership skill
- Min 3 years of relevant experience

**Requirements**:

- Min Degree from any recognised institution
- At least 1 year of leadership experience

Job Code: EELB

EA Registration No: R2090877 (Bek Ee Ling)
EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

602306



  • Singapore National University Health System Full time

    **Senior / Service Team Leader, Group Contact Centre** As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance...


  • Singapore National University Polyclinics Full time

    Senior Customer Service Associate, Group Contact Centre Job ID: 9020Job Function: Ancillary Institution: National University Health System Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries,...


  • Singapore National University Health System Full time

    Description Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System As part of Group Contact Centre, the Senior Customer Service Associate’s key role is to provide Contact Centre services such as handling general enquiries, appointment...


  • Singapore National University Health System Full time

    Description Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System As part of Group Contact Centre, the Senior Customer Service Associate's key role is to provide Contact Centre services such as handling general enquiries, appointment...


  • Singapore BGC Group Full time

    Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...


  • Singapore National University Health System Full time

    Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System . Job Responsibilities: Deliver excellent customer service to callers by understanding caller's needs. Provide timely, accurate and appropriate information and assistance to address...


  • Singapore Singapore Life Ltd. Full time

    Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2) - Department - CS Contact Centre Team - Job posted on - Aug 11, 2025 - Employee Type - Permanent - Full Time - Experience range (Years) - 0 - 3 years Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative,...


  • Singapore Singapore Life Ltd. Full time

    Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...


  • Singapore People Profilers Full time

    Job Description: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs....


  • Singapore Alliance Healthcare Group Full time

    Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...