Senior / Officer, Bed Management Unit and Contact Centre

A healthcare facility in Singapore is seeking an Operational Executive to assist in overseeing the Bed Management Unit and Contact Centre. Responsibilities include managing staff, ensuring service quality, monitoring bed availability, and preparing policy guidelines. Ideal candidates should have a diploma and at least 2 years of relevant experience,...

**Job Description The Bed Management Unit (BMU) coordinates and provides efficient and clinically appropriate ward placement of all patients entering or within the National University Hospital. **Duties and Responsibilities** - Responsible for providing bed allocation services and administrative duties in BMU - Perform bed allocation duties with SAP and...

Institution: Khoo Teck Puat Hospital- Family Group: AncillaryThe Senior Patient Service Associate will be responsible in providing service assistance to patients, nurses, and other Patient Service Associates (PSA) in the area of admission and transfers, which primarily includes, but not limited to bed allocation, fielding internal enquiries on bed status...

**Overview and purpose of the position** The **Bed Management Unit (BMU) **plays an important and significant role in overseeing all daily admissions, transfers and bed management, maximizing bed capacity in Alexandra Hospital. This position will coordinate and provide efficient and clinically appropriate ward placement of all patients according to...

Overview PERTAPIS CENTRE FOR WOMEN AND GIRLS provides residential care for young women victim of abuse, coming from dysfunctional families or in conflict with the law. The centre offers shelter, care and protection to 100 women from 14 to 21 years old. We run a variety of programs to facilitate self development, confidence building & life skills...

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported. Join us, where...

**Public Healthcare** **AWS + PB** **AM Shift: 7.30am-7.30pm / 8am-8pm** **PM Shift: 7.30pm-7.39am / 8pm-8am **The Challenges**: - Responsible for providing all bed allocation requests and services on a timely manner via bed booking system - Perform bed allocation duties, complying to a set of rules and priorities levels - Identify potential bed tight...

**What the role is** The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. **What you will be working on** You will lead the...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...