Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower -...

**Are you interested in coaching and supporting a diverse team of customer service representatives to help deliver great customer service and brand-differentiating experiences? **Join us and bring your leadership skills to the table and help us build a FRKE (Fun, Reliable, Knowledgeable and Engaging) environment for the team! **Core Responsibilities** -...

ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment...

An esteemed healthcare institution in Singapore is seeking a Service Team Leader to ensure operational efficiency and customer satisfaction within its Contact Centre. The ideal candidate will have a diploma and 2-3 years of experience in healthcare or contact centre environments, along with strong interpersonal and communication skills. Join us to lead a...

Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System . As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling general enquiries, appointment scheduling...

Manage the performance and service quality of the CSO. - Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses. - Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up. - Performs quality audit checks on the...

A leading healthcare institution in Singapore is seeking a Service Team Leader for its Group Contact Centre. The ideal candidate will ensure operational efficiency and customer satisfaction by monitoring performance, managing resources, and leading a team of Customer Service Associates. Candidates should have a diploma and at least 2-3 years of relevant...

**What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast‐paced environment and be challenged with...

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting. **Responsibilities**: - Manage the operation of Group Contact Centre - Oversee roster planning for staff - Prepare docs for annual budgeting cycle - Keep track of budget utilization - Conduct review on team’s performance - Conduct...