Service Team Leader, Group Contact Centre
4 days ago
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 8799Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare statistics and reports Share and broadcast updates to the team Execute new workflows, improvement initiatives and changes Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews Conduct periodical training for CSAs if required Handle feedbacks from internal and external parties by conducting investigation and service recovery Job Requirements: Diploma in any discipline At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry 2 years of experience in leading a team of staff Exhibit Good interpersonal and communication skills Customer centric and service oriented Competent in using computer software and applications Able to multi-task and work under a stressful environment Strong communication skillsin English and Mother Tongue Able to read and write fluently in English #J-18808-Ljbffr
-
Team Leader
3 days ago
Singapore DIGITAL TEAM PRIVATE LIMITED Full time $30,000 - $60,000 per yearGroup Leader Recruitment Poster CopyBe our Group Leader · Earn Commissions the Easy WayHighlightsBase commission starts from 3%, can go up to 10% every 2 monthsShare daily on WhatsApp, Telegram, Facebook, TikTok SGD 200 extra reward monthlyClear data, guaranteed payout, safe & reliableCall to ActionContact me today and kickstart your Group Leader...
-
Contact Centre Team Leader
5 days ago
Singapore AGAPE CP HOLDINGS PTE. LTD. Full timeManage the performance and service quality of the CSO. - Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses. - Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up. - Performs quality audit checks on the...
-
Singapore People Profilers Full timeJob Description: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs....
-
Senior Customer Service Associate, Group Contact Centre
53 minutes ago
Singapore National University Polyclinics Full timeSenior Customer Service Associate, Group Contact Centre Job ID: 9020Job Function: Ancillary Institution: National University Health System Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries,...
-
Assistant Supervisor, Contact Centre
7 days ago
Singapore BGC Group Full timeLocation: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...
-
Contact Centre Executive
1 hour ago
Singapore Alliance Healthcare Group Full timeJob Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...
-
Contact Centre Executive
4 days ago
Singapore Alliance Healthcare Group Limited Full timeContact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer...
-
Senior Customer Service Associate, Group Contact Centre
51 minutes ago
Singapore National University Health System Full timeSenior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System . Job Responsibilities: Deliver excellent customer service to callers by understanding caller's needs. Provide timely, accurate and appropriate information and assistance to address...
-
Assistant Director
1 week ago
Singapore Public Service Division (Singapore) Full timeOverview Join to apply for the Assistant Director / Senior Manager (Contact Centre Operations & Planning) role at Public Service Division (Singapore). The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multifaceted, which impact the way the Public Service operates and organises...
-
Singapore ENVIRODYNAMICS SOLUTIONS PTE. LTD. Full timeAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the...
