Contact Centre Executive

3 days ago

Singapore Alliance Healthcare Group Limited Full time

Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer experience by addressing enquiries, providing accurate information, and supporting an efficient resolution of issues. The Opportunity We are a team of customer-focused professionals who believe that delivering great experiences makes a real difference. This is your chance to be part of a team that values empathy, service quality, and teamwork. You will play a vital role in supporting patients, healthcare partners, and corporate clients by providing accurate information and timely assistance. To succeed in this role, you should be passionate about delivering service excellence and eager to learn and grow. You will also have the opportunity to work alongside experienced mentors who will support your development and help you grow professionally. How You Will Make an Impact Serve as the first point of contact for all customer and member enquiries. Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims. Assist callers in navigating our platforms, applications, and website to access available services. Issue emergency Letters of Guarantee (LOG) and record necessary details in the system. Update customer records promptly and accurately in the system. Handle complaints and complex enquiries professionally, using sound judgement to resolve issues or escalate when required. Demonstrate the ability to assess situations, identify potential risks, and take appropriate action in line with escalation protocols. Support the Contact Centre Team Leader and Management with any other assigned duties. Skill and Experience At least 2 years of experience in a call/contact centre environment, preferably with exposure to healthcare or insurance. Strong customer service and active listening skills, with the ability to handle high call volumes professionally. Excellent communication skills and good overall computer proficiency to navigate multiple systems. Able to work under pressure with accuracy and attention to detail. Experience in handling complaints and escalations, or the potential and willingness to be trained for escalation handling. Willingness to work rotating shifts, including weekends and public holidays. Only shortlisted candidates will be notified. #J-18808-Ljbffr

  • Executive, Training and QA

    2 weeks ago

    Singapore Income Insurance Limited Full time

    Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Job Description The role of the QA executive is to ensure the standard of...

  • Assistant Supervisor, Contact Centre

    7 days ago

    Singapore BGC Group Full time

    Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

  • Contact Centre Manager

    2 weeks ago

    Singapore Crawfort Pte Ltd Full time

    You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

  • IT Director, Contact Centre

    5 days ago

    Singapore Hays Full time

    **Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

  • Executive, Appointment

    5 days ago

    Singapore Tan Tock Seng Hospital Full time

    Family Group: Administration**JOB SUMMARY** - Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. - Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. - Continuously...

  • Customer Care Executive

    2 weeks ago

    Singapore Income Insurance Limited Full time

    Customer Care Executive - Contact Centre (1 Year Contract)Join us to apply for the Customer Care Executive - Contact Centre (1 Year Contract)role at Income Insurance Limited . Job Description Let your passion for service come alive in your profession. You thrive on lending a helping hand to those who need assistance and always take responsibility to ensure...

  • Transformation Lead

    5 days ago

    Singapore Citi Full time

    **General Responsibilities**: - Lead end-to-end project delivery and rollout of various transformation processes working closely with Operations partners, solution design team, development team, test team, integration partners and infrastructure team and regional team. - Own the project plan and delivery accountability and accurate status reporting to Senior...

  • Sales and Marketing Intern

    5 days ago

    Singapore Bizlink Centre Singapore Full time

    We are hiring a **Sales & Marketing Intern **to deliver day-to-day duties and responsibilities for Bizlink Centre. Reporting Address**:512 Chai Chee Lane, #01-09, Singapore 469028** **Working Hours**: - Monday - Friday: 8.30am to 5.30pm - Allowance is provided for overtime after working hours. - Devise strategy to improve the quality of customer service...

  • Sales and Marketing Exec Contact Centre

    5 days ago

    Singapore BIZLINK CENTRE SINGAPORE LTD Full time

    Directly responsible for all enquiries and pre to post sales activities - Responsible for all aspects of customer interactions as well as continuously developing and reviewing scalable process and strategy to grow the programme - Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team -...

  • Service Team Leader, Group Contact Centre

    3 days ago

    Singapore National University Polyclinics Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 8799Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre...