
Sales and Marketing Exec Contact Centre
5 days ago
Directly responsible for all enquiries and pre to post sales activities
- Responsible for all aspects of customer interactions as well as continuously developing and reviewing scalable process and strategy to grow the programme
- Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team
- Devise strategy to improve the quality of customer service processes, gain a cost advantage and drive innovation projects
- Set clear team goals, oversee day-to-day operations and monitor team performance
- Establish performance KPIs and conduct quality assessments
- Maintain Data Centre standards, procedures and day to day infrastructure performance issues
**Requirements**:
- At least 5 Year(s) of working experience in the related field is required for this position.
- Preferably Senior Executive specialized in Sales, Marketing, Services
- A team player, task oriented and possess good communication skills and customer service skills
- **Entry Level welcomed to apply
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