Contact Centre Agency

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

Overview Join to apply for the Assistant Director / Senior Manager (Contact Centre Operations & Planning) role at Public Service Division (Singapore). The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multifaceted, which impact the way the Public Service operates and organises...

Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

We are hiring a **Sales & Marketing Intern **to deliver day-to-day duties and responsibilities for Bizlink Centre. Reporting Address**:512 Chai Chee Lane, #01-09, Singapore 469028** **Working Hours**: - Monday - Friday: 8.30am to 5.30pm - Allowance is provided for overtime after working hours. - Devise strategy to improve the quality of customer service...

**General Responsibilities**: - Lead end-to-end project delivery and rollout of various transformation processes working closely with Operations partners, solution design team, development team, test team, integration partners and infrastructure team and regional team. - Own the project plan and delivery accountability and accurate status reporting to Senior...

We are current in expansion and are in the lookout for **Agency Personnel(s). We welcome applicants **_with or without Experience _**. Having a **Certificate of Employment Intermediaries (CEI) **will serve as an advantage. - Attending to queries from potential MAID employers and assisting them to match MAIDs based on their requirements. - Facilitating...

Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Job Description The role of the QA executive is to ensure the standard of...

Directly responsible for all enquiries and pre to post sales activities - Responsible for all aspects of customer interactions as well as continuously developing and reviewing scalable process and strategy to grow the programme - Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team -...