Senior Customer Service Associate, Group Contact Centre

7 hours ago

Singapore National University Health System Full time

Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System . Job Responsibilities: Deliver excellent customer service to callers by understanding caller's needs. Provide timely, accurate and appropriate information and assistance to address caller's enquiries. Book or reschedule appointments based on caller's request. Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation. Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved. Job Requirements: Minimum Diploma in any discipline (Fresh graduates are welcomed). Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry. Able to communicate fluently in English and Mother Tongue. Able to read and write fluently in English. Pleasant and cheerful personality with good interpersonal skills. Able to adapt to fast pace working environment. Computer literate and good typing skills. Able to multi-task and work under a stressful environment. Willing to work on rotating shifts, including PHs and weekend. Working Location: Ng Teng Fong General Hospital / The Synergy Seniority level Entry level Employment type Full-time Job function Other Industries Hospitals and Health Care #J-18808-Ljbffr

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