Customer Service Associate, Group Contact Centre
5 hours ago
Job Description:
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
**Responsibilities**:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
**Job Requirements**:
- Minimum Diploma in any discipline.
- Preferably 1 to 2 years experience in healthcare industry, contact centre environment and/or service related industry
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
**Working Location: Choa Chu Kang or Jurong East**
Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
**Required Skills**:
Resume Emergency Typing Enquiries Healthcare Registration Interpersonal Skills LTD Scheduling Customer Service
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