Senior Customer Service Associate
1 week ago
**Senior Customer Service Associate, Group Contact Centre**
As part of Group Contact Centre, the Senior Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
**Responsibilities**:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
**Job Requirements**:
- Minimum Diploma in any discipline.
- Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
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