Customer Service Associate

6 days ago

Singapore Econ Healthcare Full time

COMPANY DESCRIPTION

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, ambulance services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

DESIGNATION : Customer Service Associate (North-East)

RESPONSIBILITIES
- Plan and conduct on-site activities for seniors that promotes social interaction, and health and wellness in a group setting that meets performance indicators and guidelines issued by MOH
- To oversee the day-to-day operation and provide supervision
- Initiate a case record file for every senior household in the identified block and capture the needs of the seniors
- Establish networks with agencies and local community-based services for additional avenue of help for the welfare and to match the need of the seniors
- Oversee and manage the Alert Alarm System (AAS) during the operating hours, rendering assistance when necessary
- Maintain an updated register of seniors, volunteers and any other important records needed for follow up
- Conduct home care assessments and complete initial assessments (using Community Screening Tool) of senior and family to determine home care needs
- Ensure that the centre facilities and premises are in clean and good condition and maintenance is regularly executed
- Perform such other duties and responsibilities that may be assigned from time to time

QUALIFICATIONS
- Minimum GCE “O” level with customer service background
- Well versed in Microsoft Office
- Competency in eldercare service with at least 2 years working experience in an eldercare
- Self-motivated team player who enjoys working with different profiles of seniors
- Able to plan, develop and implement programmes to meet the needs of seniors
- Able to engage, befriend and motivate seniors through facilitation of activities or programmes

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