Senior Customer Service Associate, Group Contact Centre
12 hours ago
Description Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System As part of Group Contact Centre, the Senior Customer Service Associate's key role is to provide Contact Centre services such as handling general enquiries, appointment scheduling requests to patients and the public. You are expected to work in a fast‐paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities Deliver excellent customer service to callers by understanding caller's needs Provide timely, accurate and appropriate information and assistance to address caller's enquiries Book or reschedule appointments based on caller's request Handle any other hotline administrative functions such as handling emails, referral requests and emergency activation Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved Job Requirements Minimum Diploma in any discipline. (Fresh graduates are welcomed)Preferably 1 to 2 years' experience in healthcare industry, contact centre environment and/or service related industry Able to communicate fluently in English and Mother Tongue Able to read and write fluently in English Pleasant and cheerful personality with good interpersonal skills Able to adapt to fast pace working environment Computer literate and good typing skills Able to multi‐task and work under a stressful environment Willing to work on rotating shifts, including PHs and weekend Working Location: Ng Teng Fong General Hospital / The Synergy Seniority level Entry level Employment type Full-time Job function Other Industries Hospitals and Health Care Apply to National University Health System; referrals increase your chances of interviewing by 2x. #J-18808-Ljbffr Industry Other Category Management & Operations Sub Category Customer Service
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Singapore National University Polyclinics Full timeSenior Customer Service Associate, Group Contact Centre Job ID: 9020Job Function: Ancillary Institution: National University Health System Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries,...
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Singapore National University Health System Full timeDescription Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System As part of Group Contact Centre, the Senior Customer Service Associate’s key role is to provide Contact Centre services such as handling general enquiries, appointment...
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Singapore National University Health System Full timeSenior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System . Job Responsibilities: Deliver excellent customer service to callers by understanding caller's needs. Provide timely, accurate and appropriate information and assistance to address...
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Singapore National University Health System Full time**Senior / Customer Service Associate, Group Contact Centre** As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged...
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Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the...
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Singapore National University Health System Full time**Senior / Service Team Leader, Group Contact Centre** As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance...
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Service Team Leader, Group Contact Centre
2 days ago
Singapore National University Polyclinics Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 8799Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre...
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Service Associate
2 weeks ago
Singapore Shangri-La Group Full timeJoin to apply for the Service Associate - Housekeeping (Room Attendant)role at Shangri-La Group Join to apply for the Service Associate - Housekeeping (Room Attendant)role at Shangri-La Group Get AI-powered advice on this job and more exclusive features. At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care...
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Assistant Manager, Customer Contact Centre
2 weeks ago
Singapore Changi Airport Group Full timeWe are looking for a highly driven and energetic individual to handle and manage the day-to-day operations for the Commercial Customer Contact Centre. You will play a critical role in managing the customer contact centre and service team. You will work closely with internal stakeholders and outsourced partners to achieve a top-class customer experience,...
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Customer Service Officer, Contact Centre
2 weeks ago
Singapore Income Insurance Limited Full timeAs the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and...
