Contact Centre, Executive
3 days ago
About the Opportunity As a Contact Centre Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer experience by addressing enquiries, providing accurate information, and supporting an efficient resolution of issues. The Opportunity We are a team of customer-focused professionals who believe that delivering great experiences makes a real difference. This is your chance to be part of a team that values empathy, service quality, and teamwork. You will play a vital role in supporting patients, healthcare partners, and corporate clients by providing accurate information and timely assistance. To succeed in this role, you should be passionate about delivering service excellence and eager to learn and grow. You will also have the opportunity to work alongside experienced mentors who will support your development and help you grow professionally. How You Will Make an Impact: Serve as the first point of contact for all customer and member enquiries. Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims. Assist callers in navigating our platforms, applications, and website to access available services. Issue emergency Letters of Guarantee (LOG) and record necessary details in the system. Update customer records promptly and accurately in the system. Handle complaints and complex enquiries professionally, using sound judgement to resolve issues or elevate when required. Demonstrate the ability to assess situations, identify potential risks, and take appropriate action in line with escalation protocols. Support the Contact Centre Team Leader and Management with any other assigned duties. Skill and Experience: At least 2 years of experience in a call/contact centre environment, preferably with exposure to healthcare or insurance. Strong customer service and active listening skills, with the ability to handle high call volumes professionally. Excellent communication skills and good overall computer proficiency to navigate multiple systems. Able to work under pressure with accuracy and attention to detail. Experience in handling complaints and escalations, or the potential and willingness to be trained for escalation handling. Willingness to work rotating shifts, including weekends and public holidays. Only shortlisted candidates will be notified #J-18808-Ljbffr
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Executive, Contact Centre
6 days ago
Singapore National Skin Centre(S) Pte Ltd Full time-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...
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Sr Executive, Contact Centre
6 days ago
Singapore National Skin Centre(S) Pte Ltd Full time-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...
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Contact Centre Executive
1 week ago
Singapore Alliance Healthcare Group Limited Full timeContact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer...
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Contact Centre Executive
7 days ago
Singapore Alliance Healthcare Group Full timeJob Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...
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Singapore ALLIED SEARCH PTE. LTD. Full timeCompetitive remuneration package - Opportunities for professional development - Reputable organisation **As a Senior / Executive, Contact Centre (Healthcare), you will be responsible for the following duties**: - Support daily operations of the 24/7 Contact Centre and ensure smooth workflow - Maintain proper documentation of processes, enquiries, bookings,...
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Assistant Supervisor, Contact Centre
2 weeks ago
Singapore BGC Group Full timeLocation: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...
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IT Director, Contact Centre
2 weeks ago
Singapore Hays Full time**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...
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Contact Centre Executive
4 days ago
Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full time**Position Details **Key Roles and Responsibilities**: - Answer phone calls and respond to WhatsApp messages from clinics and patients on appointment booking and medical benefits verification - Appointment booking for patients to see doctors - Record call information according to standard operating procedures - Follow up care calls to patients where...
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Contact Centre Manager
6 days ago
Singapore TERRA SYSTEMS PTE. LTD. Full timeTerra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we...
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Operations Executive
7 days ago
Singapore AGAPE CP HOLDINGS PTE. LTD. Full timeOversee the day-to-day contact centre operations and maintenance to ensure Service Level as well as relevant Key Performance Indicators are met. Manage resource planning, forecasting and scheduling to drive optimum productivity and utilization. Analyze data and prepare daily, weekly and monthly reports for clients and senior management. Handle customer...
