Contact Centre, Executive

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2)DepartmentContact Centre Team BJob posted onNov 13, 2025Employment typePermanent - Full TimeSinglife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services,...

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

Roles & Responsibilities About the Opportunity As a Contact Centre Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular We are seeking a capable and confident Contact...

We are looking for a Contact Centre Manager to oversee daily operations, drive team performance, ensure service excellence, and lead continuous improvement across all processes and services. Job Responsibilities Lead day-to-day operations to ensure all service level targets are consistently met Proactively manage operational and resource matters, such as...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting. **Responsibilities**: - Manage the operation of Group Contact Centre - Oversee roster planning for staff - Prepare docs for annual budgeting cycle - Keep track of budget utilization - Conduct review on team’s performance - Conduct...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

Oversee the day-to-day contact centre operations and maintenance to ensure Service Level as well as relevant Key Performance Indicators are met. Manage resource planning, forecasting and scheduling to drive optimum productivity and utilization. Analyze data and prepare daily, weekly and monthly reports for clients and senior management. Handle customer...