Contact Centre Manager

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

**What the role is** The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. **What you will be working on** You will lead the...

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2) - Department - CS Contact Centre Team - Job posted on - Aug 11, 2025 - Employee Type - Permanent - Full Time - Experience range (Years) - 0 - 3 years Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative,...

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

**What the role is** The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. **What you will be working on** Reporting to the Head...

You will assist the Manager in managing all aspects of the centre’s daily functions, coordinating and planning of daily activities, and utilization of resources to ensure cost efficiency and effective management of the centre. **Responsibilities include** - Oversee the daily operations of the campaign under your charge and ensure consistent delivery of...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...