Contact Centre Manager

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

Responsibilities include: 1. Vendor Contracting Management & Reporting - Support and participate in contract negotiations for new or existing contact center vendors. - Understand and use various contracting models (eg FTE/UTP) to develop reward/penalty system to hold vendors accountable for meeting high performance standards and driving necessary remediation...

**What the role is** The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. **What you will be working on** You will lead the...

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

We are looking for a highly driven and energetic individual to handle and manage the day-to-day operations for the Commercial Customer Contact Centre. You will play a critical role in managing the customer contact centre and service team. You will work closely with internal stakeholders and outsourced partners to achieve a top-class customer experience,...

Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2) - Department - CS Contact Centre Team - Job posted on - Aug 11, 2025 - Employee Type - Permanent - Full Time - Experience range (Years) - 0 - 3 years Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative,...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

**What the role is** The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. **What you will be working on** Reporting to the Head...