Contact Centre Manager

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. ...

Job Role:We are seeking a skilled Contact Centre Team Lead to manage the performance and service quality of our Contact Centre. The successful candidate will be responsible for training and developing CSO staff, ensuring they provide accurate and timely responses.Main Responsibilities:Manage the overall performance and service quality of the Contact Centre...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

Job Title: Contact Centre Senior ExecutiveAbout the Role:We are seeking an experienced and skilled Contact Centre Senior Executive to join our team. This key role will involve managing and coordinating projects and tasks within the contact centre, ensuring seamless communication with team members and stakeholders.The ideal candidate will possess excellent...

Job Title: Contact Centre Operations Manager">">"> Able to support daily operations and ensure the smooth handling of enquiries, escalations, and issue resolutions."> Collaborate with stakeholders to address operational challenges, gather insights, and drive cross-functional initiatives."> Prepare and present regular performance reports on team KPIs and...

Job Description:We are seeking a highly skilled Operations Manager to lead our Contact Centre team. The successful candidate will be responsible for managing the performance and service quality of the centre, ensuring that all staff under their supervision are well-trained and providing accurate and timely responses.Key Responsibilities:Manage the day-to-day...

Job Title: Contact Centre Coordinator">Job Description:We are seeking an experienced and skilled Contact Centre Coordinator to join our team. As a key member of our customer service department, you will be responsible for ensuring the smooth operation of our contact centre.Key Responsibilities:Coordinate fault management, incident response, and complaint...

Job Title: Team Lead, Contact CentreWe are seeking a seasoned contact centre leader to oversee and manage the day-to-day operations of our team.Develop strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.Maintain high standards of performance and customer satisfaction through effective team management and...