Contact Centre Manager

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

Job Title: Team Lead, Contact Centre ServicesThe key responsibility of this role is to lead a team of contact centre professionals in delivering exceptional customer service and support. This involves managing the productivity, performance, and service quality of the contact centre team, as well as working closely with clients and vendors to prepare training...

**What the role is** - You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a one-stop centre to resolve employee service-related issues and address feedback. **What you will be working on** **What we are looking for** - You must have a tertiary qualification in any discipline, preferably with 1 to 2 years’ work...

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we...

Job DescriptionOur team seeks an experienced professional to fill the position of Contact Centre Manager. This individual will be responsible for reviewing and assessing escalations from our inbound department, ensuring timely resolution of customer issues, and maintaining high-quality escalation processes.The ideal candidate will have a strong background in...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

Roles & ResponsibilitiesAbout the OpportunityAs a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.Your job...

Job Title: Contact Centre RepresentativeWe are seeking an experienced contact centre representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls related to hospital bills, providing billing information to patients, and sending statements of accounts.Respond to inquiries and resolve issues related to...