Senior Contact Centre Manager

Job TitleSenior Contact Centre Manager OpportunityAbout the Role:The Senior Contact Centre Manager will oversee and coordinate projects within the contact centre, guiding team members and stakeholders. You will be responsible for providing support, conducting regular meetings to track progress, identifying and addressing team issues, developing and...

About the Opportunity As a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress. Your job responsibilities will include...

Roles & ResponsibilitiesAbout the OpportunityAs a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.Your job...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $6,500 - $9,500 Per Month **Date Posted** 15 hours ago Additional Details **Job ID** 119807 **Job Views** 1 **Job Description**: Roles & Responsibilities Activeo is a Consulting and Technology company specialised in Contact Centre and Customer Experience Technology...

[What the role is] The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. [What you will be working on] You will lead the NEA’s...

Job Description:We are seeking a Senior Contact Centre Operations Manager to oversee the day-to-day operations of our Channel Operations team.The ideal candidate will have a proven track record of achieving service level agreements (SLAs) and operational excellence, as well as developing and implementing strategies to optimize channel efficiency and meet...

**What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

Senior Operations ManagerWe are seeking a seasoned professional to manage our contact centre operations. The successful candidate will be responsible for ensuring smooth and efficient service delivery, working closely with clients to understand their policies and requirements, and overseeing human resource planning and recruitment.">Key...

Overview Join to apply for the Shift Contact Centre Executive (PUBOne) / Joint Operations Department (9-month) role at PUB, Singapore's National Water Agency . What the role is: As a Contact Centre Executive / Senior Contact Centre Executive on shift at the Joint Operations Centre (JOC), you will be part of the team that manages customer feedback to ensure...