Senior Contact Centre Operations Manager

Job Title: Contact Centre Senior ExecutiveAbout the Role:We are seeking an experienced and skilled Contact Centre Senior Executive to join our team. This key role will involve managing and coordinating projects and tasks within the contact centre, ensuring seamless communication with team members and stakeholders.The ideal candidate will possess excellent...

Job TitleSenior Contact Centre Manager OpportunityAbout the Role:The Senior Contact Centre Manager will oversee and coordinate projects within the contact centre, guiding team members and stakeholders. You will be responsible for providing support, conducting regular meetings to track progress, identifying and addressing team issues, developing and...

**What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

Join to apply for the Manager (Contact Centre Operations) role at Ministry of Defence of Singapore Get AI-powered advice on this job and more exclusive features. What The Role Is You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF's customers who contact us through...

Join to apply for the Manager (Contact Centre Operations) role at Ministry of Defence of Singapore Get AI-powered advice on this job and more exclusive features. Overview You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF's customers who contact us through various...

Job Title: Contact Centre Operations Manager">">"> Able to support daily operations and ensure the smooth handling of enquiries, escalations, and issue resolutions."> Collaborate with stakeholders to address operational challenges, gather insights, and drive cross-functional initiatives."> Prepare and present regular performance reports on team KPIs and...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

About the Opportunity As a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress. Your job responsibilities will include...

Roles & ResponsibilitiesAbout the OpportunityAs a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.Your job...

Job Description:We are seeking a highly skilled Operations Manager to lead our Contact Centre team. The successful candidate will be responsible for managing the performance and service quality of the centre, ensuring that all staff under their supervision are well-trained and providing accurate and timely responses.Key Responsibilities:Manage the day-to-day...