Contact Centre Operations Manager

5 days ago

Singapore beBeeContact Full time $55,000 - $75,000

Job Title: Contact Centre Operations Manager

">">
  • ">
  • Able to support daily operations and ensure the smooth handling of enquiries, escalations, and issue resolutions.">
  • Collaborate with stakeholders to address operational challenges, gather insights, and drive cross-functional initiatives.">
  • Prepare and present regular performance reports on team KPIs and improvement opportunities to management.

This role requires a strong ability to manage contact centre operations, provide excellent customer service, and collaborate with stakeholders to achieve business objectives.

">">Required Skills and Qualifications:">">
  • ">
  • Excellent communication and interpersonal skills.">
  • Strong problem-solving and analytical skills.">
  • Ability to work in a fast-paced environment and meet deadlines.

The ideal candidate will have experience in contact centre management, customer service, or a related field. A degree in a relevant field such as business administration or management would be an asset.

">">Benefits:">">
  • ">
  • Opportunity to work in a dynamic and growing company.">
  • Competitive salary and benefits package.">
  • Ongoing training and development opportunities.

We regret that only shortlisted candidates will be contacted.

Tell employers what skills you have:

Call centre management
Customer service delivery
Call centres
Customer service desk
call centre experience
Call Center Development
Customer Service
Customer Service Excellence
Call Center Administration
Customer Service Experience
Call Center

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