Contact Centre Operations Manager

Job Title: Contact Centre Operations Manager">">"> Able to support daily operations and ensure the smooth handling of enquiries, escalations, and issue resolutions."> Collaborate with stakeholders to address operational challenges, gather insights, and drive cross-functional initiatives."> Prepare and present regular performance reports on team KPIs and...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

Job Description:We are seeking a highly skilled Operations Manager to lead our Contact Centre team. The successful candidate will be responsible for managing the performance and service quality of the centre, ensuring that all staff under their supervision are well-trained and providing accurate and timely responses.Key Responsibilities:Manage the day-to-day...

**What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

Full spectrum of helming a Contact Centre - Oversee, lead and manage daily operations of our contact centre across multiple channels. - Plan, develop and implement strategies to improve service quality, efficiency, productivity and customer satisfaction. - Formulate, drive and achieve performance against KPIs such as service levels, customer satisfaction,...

Join to apply for the Manager (Contact Centre Operations) role at Ministry of Defence of Singapore Get AI-powered advice on this job and more exclusive features. Overview You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF's customers who contact us through various...

Join to apply for the Manager (Contact Centre Operations) role at Ministry of Defence of Singapore Get AI-powered advice on this job and more exclusive features. What The Role Is You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF's customers who contact us through...

What The Role Is You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF’s customers who contact us through various service channels such as web chat, emails and phone calls. What You Will Be Working On Develop and implement strategies to optimise service operations and...

What The Role Is You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF's customers who contact us through various service channels such as web chat, emails and phone calls. What You Will Be Working On Develop and implement strategies to optimise service operations and enhance...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...