
Operations Manager
8 hours ago
We are seeking a highly skilled Operations Manager to lead our Contact Centre team. The successful candidate will be responsible for managing the performance and service quality of the centre, ensuring that all staff under their supervision are well-trained and providing accurate and timely responses.
Key Responsibilities:- Manage the day-to-day operations of the Contact Centre
- Ensure compliance with company policies and procedures
- Develop and implement process improvements to increase efficiency and productivity
- Maintain high levels of customer satisfaction through effective issue resolution
- Bachelor's degree in Business Administration or related field
- Minimum 3 years' experience in a contact centre management role
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
We are a leading provider of customer service solutions, dedicated to delivering exceptional results for our clients. Our team is passionate about helping others and making a positive impact.
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