Associate, Merchant

21 hours ago

Singapore Operations Full time $104,000 - $130,878 per year

Get to Know the Team

The Singapore Operations team drives growth and innovation for Grab in Singapore, shaping the business to meet the evolving needs of consumers. We contribute towards Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers. We develop and execute business strategies that help us achieve our vision in serving our community.

As part of Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce), as well as product, finance, and legal teams to drive strategic initiatives that create meaningful impact. Our role is to ensure that hyperlocal nuances are integrated into platform experiences, optimizing both merchant and consumer journeys while supporting Singapore's business growth and cost-efficiency goals.

Get to know the Role

This role ensures a reliable and efficient payment experience for merchant-partners on Grab's platforms — covering the full spectrum from earnings and payouts to penalties, incentives, billing, reporting and bad debt management. You will be responsible for optimizing payment processes and tools, driving GTM strategies and designing payment frameworks that support business growth while balancing compliance, cost efficiency and operational effectiveness.

Responsibilities

  • Own and manage payment related policies and processes, ensuring alignment with regulatory requirements while maximizing efficiency and policy effectiveness
  • Lead country GTM planning and execution for product and business initiatives, ensuring local nuances and operational requirements are addressed
  • Design and implement end-to-end workflows and support solutions that enhance the merchant payment experience and enable business scalability
  • Enhance platform governance and experience, actively monitoring and improving interactions across key merchant payment touchpoints
  • Identify and drive process improvements in collaboration with cross-functional teams, focusing on scalability, efficiency, and risk mitigation
  • Resolve payment-related issues, working closely with Product, Engineering, and Support teams to troubleshoot and implement sustainable solutions

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