Senior Contact Centre Manager

4 days ago

Singapore beBeeCommunication Full time $60,000 - $100,000
Job Title

Senior Contact Centre Manager Opportunity

About the Role:

The Senior Contact Centre Manager will oversee and coordinate projects within the contact centre, guiding team members and stakeholders. You will be responsible for providing support, conducting regular meetings to track progress, identifying and addressing team issues, developing and implementing strategies and goals, evaluating team performance, and providing feedback.

Key Responsibilities:

  • Escalation and investigation assistance.
  • Guidance and support to contact centre team members.
  • Contact centre team issue identification and resolution.
  • Development and implementation of team strategies and goals.
  • Team performance evaluation and feedback.
  • Collaboration with other contact centre team leads and managers.
  • Preparation of reports when required.

Requirements:

  • At least 3-5 years of working experience in a call centre environment.
  • Prior experience with a healthcare insurance provider is an advantage.
  • Proficiency in Microsoft Office applications.
  • Strong interpersonal, writing, and communication skills.
  • Driver of exceptional customer experience delivery.

Skills:

  • Microsoft Office
  • Effective Communication Skills
  • Due Diligence
  • Personal Data Protection
  • Good Communication Skills
  • Customer Management
  • Customer Satisfaction
  • Microsoft Word
  • Customer Service
  • Customer Orientation
  • Able To Work Independently

Benefits:

This role offers a dynamic and supportive work environment where you can develop your skills and expertise as a senior contact centre manager. If you are a results-driven professional looking for a new challenge, we encourage you to apply.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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