IT Director, Contact Centre

**Overview**: Our healthcare client is looking for **Assistant Director, Contact Centre **to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews. - Oversee Contact Centre operations for 24/7 system...

**The Head of Operations will lead a team of Client Services Managers and Team managers in delivering professional and consistently high quality service and great customer contact experience through a variety of customer contact channels.** **Reporting to the Managing Director, this role includes line responsibility for both in-house and outsource teams,...

About the RoleThis is an exciting opportunity for a highly motivated and experienced Contact Centre Manager to join our team at JOBSTUDIO PTE LTD. As a key member of our Contact Centre leadership team, you will be responsible for driving the vision and lifecycle of our Contact Centre's digital systems and enhancements, striving for operational excellence. A...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

Centre Director Job Description:We are seeking an exceptional Centre Director to lead our Kindergarten Care (KCare) team at LITTLE PROFESSORS LEARNING CENTRE PTE. LTD.Key Responsibilities:Overseeing the implementation of centre policies and procedures.Maintaining effective communication with parents, teachers, and support staff.Ensuring compliance with...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

**What the role is** - You will lead the MOH Case Management Contact Centre (CMCC), and be responsible for the strategic planning and execution of the MOH COVID-19 CMCC operations including the management and provision of leadership for the call center’s operations and processes to ensure the continuous improvement of the customer experience. Performance...

Job DescriptionIn this exciting role as a Project Management Officer, you will be responsible for ensuring the smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing. You will also collaborate with developers to resolve issues before release and take strong ownership of...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Contact Centre SupportTan Tock Seng Hospital's Contact Centre Support Professional provides essential support to patients and callers through various touch-points such as calls, emails, referrals, SMS chat, and live chat. As a key member of the Contact Centre team, you will be responsible for handling general enquiries and appointment-related requests,...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

As a key member of the Recruit Express Pte Ltd team, the Contact Centre Supervisor will be responsible for leading Contact Center operations. This includes maintaining systematic records, analyzing key metrics to improve efficiency, and investigating complaints.The ideal candidate will possess excellent leadership skills and a minimum of 1-4 years of...

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

In this exciting role as Contact Centre Expert, you will play a critical part in delivering exceptional customer experiences at AGAPE CP HOLDINGS PTE. LTD. As a Tele-Counsellor, you will engage with customers through various communication channels, resolving issues and meeting their needs in a professional and timely manner.ResponsibilitiesHandle customer...

**What the role is** - You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a one-stop centre to resolve employee service-related issues and address feedback. **What you will be working on** **What we are looking for** - You must have a tertiary qualification in any discipline, preferably with 1 to 2 years’ work...

Roles & ResponsibilitiesResponsibilities:Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries. Fulfillment follow through on case handling and with customers. Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world's most transformational companies. And we're doing so sustainably, for today and tomorrow. Having...

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and...

COMPANY DESCRIPTION DHL Contact Centre Services (CCS), formerly known as the Logistics Customer Service Centre (LCSC), is DHL Supply Chain Singapore’s award-winning contact centre that provides solutions and services to the Singapore Government and global technology companies. DESIGNATION : [DHL Supply Chain] Contact Centre Services...

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...