Director (Case Management Contact Centre)

**The Head of Operations will lead a team of Client Services Managers and Team managers in delivering professional and consistently high quality service and great customer contact experience through a variety of customer contact channels.** **Reporting to the Managing Director, this role includes line responsibility for both in-house and outsource teams,...

**Overview**: Our healthcare client is looking for **Assistant Director, Contact Centre **to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews. - Oversee Contact Centre operations for 24/7 system...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

About the RoleThis is an exciting opportunity for a highly motivated and experienced Contact Centre Manager to join our team at JOBSTUDIO PTE LTD. As a key member of our Contact Centre leadership team, you will be responsible for driving the vision and lifecycle of our Contact Centre's digital systems and enhancements, striving for operational excellence. A...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

**What the role is** - Case Management Contact Centre (CMCC) plays an important role in the Crisis Strategy and Operations Group (CSOG) under the Ministry of Health (MOH) and serves as a key line of communication for members of public relating to COVID-19 matters such as home recovery, vaccination and testing. You will be working in a fast-paced and highly...

**What the role is** - Lead and oversee the Call Centre’s operations which includes collaboration with key stakeholders for triaging and timely conveyance of C+ cases to the appropriate care facilities. - Work in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same...

**Responsibilities**: - Conduct monthly auditing on team’s calls in accordance to guidelines and SLA - Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries - Escalate the issues, needs and insights to Management when necessary - Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP - Conduct...

**Responsibilities** - Conduct monthly auditing on team’s calls in accordance to guidelines and SLA - Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries - Escalate the issues, needs and insights to Management when necessary - Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP - Conduct...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

**What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

Centre Director Job Description:We are seeking an exceptional Centre Director to lead our Kindergarten Care (KCare) team at LITTLE PROFESSORS LEARNING CENTRE PTE. LTD.Key Responsibilities:Overseeing the implementation of centre policies and procedures.Maintaining effective communication with parents, teachers, and support staff.Ensuring compliance with...

Roles & ResponsibilitiesResponsibilities:Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries. Fulfillment follow through on case handling and with customers. Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

**About us** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

Job DescriptionIn this exciting role as a Project Management Officer, you will be responsible for ensuring the smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing. You will also collaborate with developers to resolve issues before release and take strong ownership of...

**What the role is** - Case Management Contact Centre (CMCC) plays an important role in the Crisis Strategy and Operations Group (CSOG) under the Ministry of Health (MOH) and serves as a key line of communication for members of public relating to COVID-19 matters such as home recovery, vaccination and testing. You will be working in a fast-paced and dynamic...

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world's most transformational companies. And we're doing so sustainably, for today and tomorrow. Having...

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and...