Director (Case Management Contact Centre)

What the role is The Deputy Director/ Senior Assistant Director, Case Management Call Centre (CMCC) oversees the call centre operations supporting vaping case management. The incumbent manages multi-stakeholder communication channels including frontline enforcement support, counselling centre coordination, rehabilitation subject assistance, and penalty...

(What the role is) The Deputy Director/ Senior Assistant Director, Case Management Call Centre (CMCC) oversees the call centre operations supporting vaping case management. The incumbent manages multi-stakeholder communication channels including frontline enforcement support, counselling centre coordination, rehabilitation subject assistance, and penalty...

[What the role is]The Deputy Director/ Senior Assistant Director, Case Management Call Centre (CMCC) oversees the call centre operations supporting vaping case management. The incumbent manages multi-stakeholder communication channels including frontline enforcement support, counselling centre coordination, rehabilitation subject assistance, and penalty...

Responsibilities include: 1. Vendor Contracting Management & Reporting - Support and participate in contract negotiations for new or existing contact center vendors. - Understand and use various contracting models (eg FTE/UTP) to develop reward/penalty system to hold vendors accountable for meeting high performance standards and driving necessary remediation...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

You will be required to: - Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Empathize with customers, and offer clear and relevant advice - Provide policy recommendations and refer customers to client advisers for more comprehensive explanations - Perform post-case administration for future...

Overview Join to apply for the Shift Contact Centre Executive (PUBOne) / Joint Operations Department (9-month) role at PUB, Singapore's National Water Agency . What the role is: As a Contact Centre Executive / Senior Contact Centre Executive on shift at the Joint Operations Centre (JOC), you will be part of the team that manages customer feedback to ensure...

**What the role is** - Lead and oversee the Call Centre’s operations which includes collaboration with key stakeholders for triaging and timely conveyance of C+ cases to the appropriate care facilities. - Work in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same...

Join to apply for the Executive, Contact Centre role at Singlife Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of...

Join to apply for the Manager (Contact Centre Operations) role at Ministry of Defence of Singapore Get AI-powered advice on this job and more exclusive features. What The Role Is You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF's customers who contact us through...