Contact Centre

2 days ago

Singapore ELITEZ PTE. LTD. Full time
Roles & Responsibilities

Start date: 22 Sep 25 (Training will also be on 22 Sep 25, 3-4 weeks training)

Location: Raffles Centre

Full day temp:

  • Working Days: Monday to Sunday, including Public Holidays
  • Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
  • Work Week: 5 days per week

Half day temp:

  • Working Days: Monday to Sunday, including Public Holidays
  • Working Hours: 6-10pm, 4 hours per day
  • Work Week: 5 days per week

Job Scope:

· Deliver world class 24 hour one-stop customer service.

· Handle customer interactions via phone and/ or emails within stipulated timeframe.

· To cross-sell the bank products and services when appropriate.

· Actively perform channel migration to automated channels.

· Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.

· Provide continuous feedback on workflow and productivity improvements.

· Resolve customers' feedback/ issues within guidelines.

· Contribute to the Contact Centre in achieving its service targets.

· Ensure all requests or investigations are completed appropriately.

· Ensure follow up and fulfill promises made to our customers.

· Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.

· Ensure compliance to waiver empowerment guidelines and zero operational loss.

Attention to: Kay Kwok

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Kwok Kia Wei | Registration No: R2110176

Tell employers what skills you have

Customer Service Skills
Microsoft PowerPoint
Customer Service Oriented
Microsoft Excel
Interpersonal Skills
Voice Services
Compliance
Communication Skills
Team Player
Customer Service
Able To Work Independently
Call Center

  • Contact Centre Manager

    2 weeks ago

    Singapore RMA CONTRACTS PTE. LTD. Full time

    **Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

  • Executive, Contact Centre

    2 weeks ago

    Singapore National University Health System Full time

    **Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...

  • Contact Centre Coordinator

    5 days ago

    Singapore beBeeCommunicator Full time $40,000 - $55,000

    Job Title: Contact Centre Coordinator">Job Description:We are seeking an experienced and skilled Contact Centre Coordinator to join our team. As a key member of our customer service department, you will be responsible for ensuring the smooth operation of our contact centre.Key Responsibilities:Coordinate fault management, incident response, and complaint...

  • Contact Centre Professional

    2 weeks ago

    Singapore beBeeCustomerService Full time $40,000 - $60,000

    Job Title: Contact Centre Professional">We are seeking a highly motivated and experienced Contact Centre Professional to join our team.Our ideal candidate will have a strong track record of delivering excellent customer service, handling high volumes of calls with poise and professionalism, and working collaboratively as part of a dynamic team.The successful...

  • Contact Centre Representative

    6 days ago

    Singapore beBeeCustomer Full time

    Job Title: Contact Centre Representative We are seeking an experienced contact centre representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls related to hospital bills, providing billing information to patients, and sending statements of accounts. Respond to inquiries and resolve issues...

  • Lead Contact Centre

    2 weeks ago

    Singapore beBeeLeadership Full time $60,000 - $80,000

    Job Opportunity: Team Lead, Contact Centre Services">We are seeking an experienced professional to lead our Contact Centre team and oversee the productivity, performance, and service quality of the team.Key Responsibilities:The successful candidate will be responsible for managing multiple tasks including:Collaborating with clients and vendors to develop...

  • Contact Centre Manager

    3 days ago

    Singapore Crawfort Pte Ltd Full time

    You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

  • Contact Centre Senior Executive

    3 days ago

    Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time

    About the Opportunity As a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress. Your job responsibilities will include...

  • Senior Contact Centre Manager

    5 days ago

    Singapore beBeeCustomerService Full time $60,000 - $100,000

    Job Title: Contact Centre Senior ExecutiveAbout the Role:We are seeking an experienced and skilled Contact Centre Senior Executive to join our team. This key role will involve managing and coordinating projects and tasks within the contact centre, ensuring seamless communication with team members and stakeholders.The ideal candidate will possess excellent...

  • Contact Centre Representative

    7 days ago

    Singapore beBeeCommunication Full time $30,000 - $40,000

    Job DescriptionWe are seeking an experienced and skilled professional to join our team as a Contact Centre Executive. In this role, you will be responsible for handling customer interactions via phone and/or emails within stipulated timeframe.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and effective manner.Cross-sell bank...