Contact Centre Supervisor

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...

Consultants will provide status checks when clients request updates and will work with processing and despatch teams to ensure customer satisfaction. Consultants will perform processing preparation activities when workload allows. Consultants will also be responsible for some internal sales activities in relation to our Special Services...

Job Description; 1. Student Care Supervisor/Assistant Supervisor: In charge of running the overall operations of the centre. Establish and maintain good relations with relevant stakeholders (School management, Parents, External parties) Manage and lead a team of teachers in a school-based student care setting. Continuously train and motivate...

Job Description;1.  Student Care Supervisor/Assistant Supervisor:In charge of running the overall operations of the centre.Establish and maintain good relations with relevant stakeholders (School management, Parents, External parties)Manage and lead a team of teachers in a school-based student care setting.Continuously train and motivate Programme...

You will be required to: - Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Empathize with customers, and offer clear and relevant advice - Provide policy recommendations and refer customers to client advisers for more comprehensive explanations - Perform post-case administration for future...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

Roles & ResponsibilitiesAs a KCare Centre Supervisor or Assistant Centre Supervisor, you will lead a team of pre-school educators in providing quality education, holistic development and care for the children.You will oversee the management of the KCARE centre, manage the deployment, professional development and well-being of all staff. Coordinate with MOE...

**Job Title: Centre Supervisor - DAC** - Lead and manage a team of training officers, providing guidance, performance management, and disciplinary measures as necessary. - Mentor and provide on-the-job training to new training officers. - Develop and implement training plans and program strategies for the centre. - Manage and coordinate transportation...