Customer Advisor

2 days ago

Singapore JJ Consulting Services Full time

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore.

**Customer Advisor (Contact Centre)**

Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer service offerings to all parties contacting Company via the customer service hotline and other contact modes. This includes:

- Accepting and registering bookings for Company services
- Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction
- Respond to customer queries by providing accurate information consistently in all areas such as custom requirements, transit time and prices
- Enhance service experience in Company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
- Liaise internally with the Operations Department and other departments where applicable, on quick and efficient resolution of customer issues and queries
- Highlight areas for improvement with suggested solutions to improve Company’s procedures, technology and service to positively enhance customer’s experience with Company
- Adhere to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.

**Job Requirements**:

- Preferably Diploma or equivalent, with 2 years of relevant experience in a call centre environment or Telesales environment in a service industry (preferable)
- Be a team player with a positive attitude
- Possess excellent interpersonal and PC skills with strong proficiency in English
- Result-oriented, able to multi-task and committed to service excellence

**Working hours**:

- 5 days’ work week (including weekend)
- Shift work (morning, mid, afternoon)

JJ Consulting Services

EA Licence No.: 12C6207

**Salary**: $2,020.00 - $10,332.00 per month

**Benefits**:

- Professional development

Supplemental pay types:

- Yearly bonus

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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