Customer Technical advisor

2 days ago Be among the first 25 applicants
Direct message the job poster from Applicantz
THIS IS A 6-12 Months contract, need candidate who is based in Singapore.
Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and Flexible work environment. They use cutting edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.
As a Customer Trust Technical advisor , you will play a critical role in strengthening customer relationships by responding to inbound security and compliance questionnaires. you will work across technical and non-technical teams to identify accurate, timely, and trustworthy responses bridging the gap between customer trust, product understanding, and internal knowledge. This role demands strong foundational technical skills, curiosity, persistence, and the ability to navigate ambiguity with confidence.
You'll be part of the Trust & Engagement team. You will work remotely with collaboration with many other teams.
Responsibilities
Respond to incoming security and compliance questionnaires from customers and prospects
Investigate technical and organizational questions by engaging with engineering, infrastructure, legal, and operations teams
Track and manage responses using internal systems (e.g. Responsive, Jira, SafeBase) ensuring traceability and repeatability
Maintain and improve the centralised repository of approved answers for reuse and consistency
Translate complex technical concepts (e.g., TLS, SMTP, DNS, Encryption, SSO, etc.) into concise, accurate answers suitable for customer-facing responses
Develop and iterate on standard operating procedures for common requests
Escalate non-standard or ambiguous requests to appropriate stakeholders and persistently follow up to closure in a timely manner
Stay current on Client's security posture, architecture, and trust initiatives to support accurate, credible responses
Identify gaps in existing documentation and collaborate with SMEs to close them
System Administration
Minimum Qualifications
Foundational knowledge across the full technology spectrum including networking, DHCP, DNS, email infrastructure (SMTP), encryption and security protocols (TLS, basic concepts of AI and cloud environments
Excellent written and verbal communication skills, including the ability to write clear technical responses for external audiences
Demonstrated persistence and follow-through when working cross-functionally to resolve open items
Experience managing technical documentation or knowledge bases
Comfortable navigating ambiguity and driving clarity in loosely structured tasks
Familiarity with compliance and information security concepts (SOC 2, ISO 27001, etc.) is beneficial but not essential
Highly organized, self-directed, and able to manage multiple simultaneous deadlines
Tenacious: You don't drop the thread—if someone doesn't answer, you follow up until they do
Technically curious: You want to understand the why; behind the tech, not just the what
Autonomous but collaborative: You can work independently, but you're quick to bring in others when needed
Seniority level
Associate
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Applicantz by 2x
Get notified about new Technical Advisor jobs in
Singapore, Singapore .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr