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Customer Service Advisor

2 weeks ago

Singapore Roadbull Logistics Pte Ltd Full time

COMPANY DESCRIPTION

Roadbull - Incorporated in 2015 with the vision of enabling merchants to participate in the shift to E-commerce through a single and unified ecosystem.
- Initially offering tech-based last mile services & solutions, Roadbull has evolved to extend fulfilment solutions - Storage, Pick & Pack services to customers through its expanded proprietary systems; GEMS - Global Ecommerce Multi-channel System, providing greater value for customers through a more wholesome E-commerce experience.

Awarded one of the fastest growing companies in Singapore in 2020 by Statista, we remain focused on our vision as we continuously enhance our service capabilities to provide greater connectivity & a more seamless E-commerce journey from start to end.

We stay committed to the community on being a one-stop service and solutions provider for all your E-commerce needs.

DESIGNATION : Customer Service Advisor

RESPONSIBILITIES- Perform customer service operations- Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
- Address customers' requests and queries
- Analyse customer information and needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources including surveys- Conduct business process improvement- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Provide feedback and suggestions on how to improve processes

QUALIFICATIONS

Diploma/NITEC/Bachelor's