Service Advisor

2 days ago

Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Title: Service Advisor (BYD/Denza)

Location: Ubi

Department: Aftersales Department

Key Responsibilities:

Customer Interaction:

  • Greet customers promptly and professionally, understanding their service needs.
  • Clearly communicate repair recommendations and service options.
  • Answer customer questions regarding their vehicle's condition, maintenance, and service history.
  • Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.

Service Management:

  • Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
  • Schedule appointments for vehicle services and follow up with customers regarding completed work.
  • Maintain clear and timely communication with customers about repair progress and any delays.
  • Coordinate with technicians to prioritize and expedite repairs and services.
    Sales and Upselling:
  • Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
  • Upsell and promote service packages, maintenance programs, and accessories.
  • Actively contribute to achieving service department sales goals.
    Administrative Support:
  • Maintain accurate records of customer interactions, repair orders, and service history.
  • Ensure that all work orders are properly processed and completed according to dealership standards.
  • Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
  • Keep track of warranty information and ensure compliance with manufacturer guidelines.
    Quality Assurance:
  • Ensure all repairs and services meet company and industry standards for quality.
  • Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
  • Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
    Team Collaboration:
  • Work closely with service technicians, parts department, and other team members to streamline the service process.
  • Assist in the training of junior service advisors and support colleagues when necessary.
  • Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.

Qualifications & Education:

  • High school diploma or equivalent; automotive certifications or technical training preferred.

Experience:

  • 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.

Skills:

  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic understanding of automotive repair processes and terminology.
  • Proficient in using service management software and office applications.
  • Excellent problem-solving and customer service skills.

Attributes:

  • Detail-oriented and organized.
  • Professional appearance and demeanor.
  • Ability to work under pressure and meet deadlines.
  • Strong sales acumen and the ability to upsell services.
Tell employers what skills you have
Customer Service Skills
Ability to Multitask
Upselling
Aftersales
Customer Interaction
Quality Assurance
Interpersonal Skills
Automotive Repair
Estimates
Vehicles
Warranty
Automotive Industry
Administrative Support
Customer Satisfaction
Customer Service

  • Service Advisor

    2 weeks ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Job Title: Service Advisor (BYD/Denza) Location: Ubi Department: Aftersales Department Key Responsibilities: Customer Interaction: Greet customers promptly and professionally, understanding their service needs. Clearly communicate repair recommendations and service options. Answer customer questions regarding their vehicle's condition,...

  • Service Advisor

    6 days ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Service Advisor (BYD/Denza)Location: UbiDepartment: Aftersales DepartmentKey Responsibilities:Customer Interaction:Greet customers promptly and professionally, understanding their service needs. Clearly communicate repair recommendations and service options. Answer customer questions regarding their vehicle's condition,...

  • Service Advisor

    7 days ago

    Singapore GARAGE 833 LLP Full time

    **Job Description**: We're in search of a service-oriented and customer-focused Service Advisor to join our team. The Service Advisor plays a pivotal role as the primary point of contact for our customers, providing exceptional service and guidance throughout their vehicle service and repair experience. As a Service Advisor, you will ensure efficient...

  • Service Advisor

    1 week ago

    Singapore PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    **Job Description: Service Advisor in automotive industry acts as a bridge between customer and service department. they assess, suggest, schedule, and ensure customer satisfaction. **Core Responsibilities: - Prepare accurate accident repair estimates and provide a necessary supplementary estimate. - Provide guidance and support to customers regarding...

  • Service Advisor

    7 days ago

    Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    **Job Purpose** Service Advisor in automotive industry acts as a bridge between customer and service department. they assess, suggest, schedule, and ensure customer satisfaction. **Core Responsibilities** - Prepare accurate accident repair estimates and provide a necessary supplementary estimate. - Provide guidance and support to customers regarding...

  • Automotive Service Advisor

    6 days ago

    Singapore beBeeCustomerService Full time $6,000 - $8,500

    Automotive Service Advisor RoleWe are seeking a highly skilled and motivated Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be the bridge between technical excellence and customer satisfaction.Key Responsibilities:Provide expert guidance to customers on vehicle repairs, modifications, and maintenance.Prepare accurate...

  • Automotive Service Advisor

    3 days ago

    Singapore beBeeCustomerService Full time

    Automotive Service Advisor Role We are seeking a highly skilled and motivated Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be the bridge between technical excellence and customer satisfaction. Key Responsibilities: Provide expert guidance to customers on vehicle repairs, modifications, and maintenance. ...

  • Service Advisor

    3 days ago

    Singapore Mova Automotive Pte Ltd Full time

    SERVICE ADVISOR Responsibilities Liaise with technicians on customers concerns to conducting inspections; test drives and diagnosis Check vechicles maintenance records, examine services schedules; Advise and coordinate with customers on their servicing needs and repairs Calculate costs and prepare quotations to customers Monitor jobs and update customers on...

  • Service Advisor

    4 days ago

    Singapore PREMIUM AUTOMOBILES PTE LTD Full time

    To ensure overall customer satisfaction with Audi aftersales service. - To execute the core processes for Audi service activities. - To oversee and supervise the work of the team's technicians and ensure that they work in an efficient and professional manner. - To liaise with other departments in ensuring that customers' needs are met; on-time delivery,...

  • Service Advisor

    2 weeks ago

    Singapore CAR TIMES AUTOLUTION PTE. LTD. Full time

    We are an expanding Motor Workshop looking for Service Advisor, we are looking for commited staff to grow together with the company. The Requirements are as follows: - Serve customers - Follow up issues with customers - order parts - liasing with mechanics - liasing with administrative - preferably have license (Class 3) - good command of language - good...