Service Advisor

2 weeks ago

Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

**Job Purpose**

Service Advisor in automotive industry acts as a bridge between customer and service department. they assess, suggest, schedule, and ensure customer satisfaction.

**Core Responsibilities**
- Prepare accurate accident repair estimates and provide a necessary supplementary estimate.
- Provide guidance and support to customers regarding vehicle maintenance and repair services.
- Possess the ability to troubleshoot basic vehicle faults and problems.
- Gather feedback and encourage customers to leave a good review.
- Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.
- Prepare servicing schedule.
- Prepare Job card.
- Prepare daily status.
- Prepare Job Quotation for all O&A jobs requested by customer.
- Assist OIC to attend to customers’ need & requests.
- Updating of maintenance book (record all job history).

**Skills & Experience Required**
- Minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
- Good communication and interpersonal skills.
- Adapt to a fast-paced environment and be flexible with changing priorities.
- Proficient computer skills and Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage customer information and process service orders.

**Qualifications/Certifications Required**

Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

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