Service Advisor

2 weeks ago

Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time
Job Title: Service Advisor (BYD/Denza)
Location: Ubi
Department: Aftersales Department
Key Responsibilities:
Customer Interaction:
  • Greet customers promptly and professionally, understanding their service needs.
  • Clearly communicate repair recommendations and service options.
  • Answer customer questions regarding their vehicle's condition, maintenance, and service history.
  • Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.
Service Management:
  • Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
  • Schedule appointments for vehicle services and follow up with customers regarding completed work.
  • Maintain clear and timely communication with customers about repair progress and any delays.
  • Coordinate with technicians to prioritize and expedite repairs and services.
    Sales and Upselling:
  • Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
  • Upsell and promote service packages, maintenance programs, and accessories.
  • Actively contribute to achieving service department sales goals.
    Administrative Support:
  • Maintain accurate records of customer interactions, repair orders, and service history.
  • Ensure that all work orders are properly processed and completed according to dealership standards.
  • Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
  • Keep track of warranty information and ensure compliance with manufacturer guidelines.
    Quality Assurance:
  • Ensure all repairs and services meet company and industry standards for quality.
  • Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
  • Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
    Team Collaboration:
  • Work closely with service technicians, parts department, and other team members to streamline the service process.
  • Assist in the training of junior service advisors and support colleagues when necessary.
  • Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.
Qualifications & Education:
  • High school diploma or equivalent; automotive certifications or technical training preferred.
Experience:
  • 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
Skills:
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic understanding of automotive repair processes and terminology.
  • Proficient in using service management software and office applications.
  • Excellent problem-solving and customer service skills.
Attributes:
  • Detail-oriented and organized.
  • Professional appearance and demeanor.
  • Ability to work under pressure and meet deadlines.
  • Strong sales acumen and the ability to upsell services.

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