
Service Advisor
7 days ago
Location: Ubi
Department: Aftersales Department
Key Responsibilities:
Customer Interaction:
- Greet customers promptly and professionally, understanding their service needs.
- Clearly communicate repair recommendations and service options.
- Answer customer questions regarding their vehicle's condition, maintenance, and service history.
- Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.
Service Management:
- Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
- Schedule appointments for vehicle services and follow up with customers regarding completed work.
- Maintain clear and timely communication with customers about repair progress and any delays.
- Coordinate with technicians to prioritize and expedite repairs and services.
Sales and Upselling: - Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
- Upsell and promote service packages, maintenance programs, and accessories.
- Actively contribute to achieving service department sales goals.
Administrative Support: - Maintain accurate records of customer interactions, repair orders, and service history.
- Ensure that all work orders are properly processed and completed according to dealership standards.
- Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
- Keep track of warranty information and ensure compliance with manufacturer guidelines.
Quality Assurance: - Ensure all repairs and services meet company and industry standards for quality.
- Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
- Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
Team Collaboration: - Work closely with service technicians, parts department, and other team members to streamline the service process.
- Assist in the training of junior service advisors and support colleagues when necessary.
- Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.
Qualifications & Education:
- High school diploma or equivalent; automotive certifications or technical training preferred.
Experience:
- 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
Skills:
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic understanding of automotive repair processes and terminology.
- Proficient in using service management software and office applications.
- Excellent problem-solving and customer service skills.
Attributes:
- Detail-oriented and organized.
- Professional appearance and demeanor.
- Ability to work under pressure and meet deadlines.
- Strong sales acumen and the ability to upsell services.
-
Service Advisor
7 days ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeJob Title: Service Advisor (BYD/Denza)Location: Ubi Department: Aftersales Department Key Responsibilities: Customer Interaction: Greet customers promptly and professionally, understanding their service needs. Clearly communicate repair recommendations and service options. Answer customer questions regarding their vehicle's condition,...
-
Service Advisor
2 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Service Advisor (BYD/Denza)Location: UbiDepartment: Aftersales DepartmentKey Responsibilities:Customer Interaction:Greet customers promptly and professionally, understanding their service needs. Clearly communicate repair recommendations and service options. Answer customer questions regarding their vehicle's condition,...
-
Service Advisor
1 week ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & Responsibilities Job Title: Service Advisor (BYD/Denza) Location: Ubi Department: Aftersales Department Key Responsibilities: Customer Interaction: Greet customers promptly and professionally, understanding their service needs. Clearly communicate repair recommendations and service options. Answer customer questions regarding their...
-
Service Advisor
3 days ago
Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full timeWe are looking for a talented Service Advisor to join our team in Tuas South, Singapore . This will be Onsite role. Serves as primary customer contact to promote quality customer service and increase business within the branch location. In this role, you will make an impact in the following ways: Overview In this role, you will make an impact in the...
-
Customer Service Advisor
7 days ago
Singapore Lkw Service Gottschalk Full timeCycle & Carriage – Driving Passion Across Many Brands At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward...
-
Service Advisor
7 days ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeJob Title: Service Advisor (BYD/Denza) Location: Ubi Department: Aftersales Department Key Responsibilities: Customer Interaction: Greet customers promptly and professionally, understanding their service needs. Clearly communicate repair recommendations and service options. Answer customer questions regarding their vehicle's condition,...
-
Investment and Risk Specialist
1 week ago
Singapore Advisor Alliance Group Full timeCompany Advisor Alliance Group Designation Investment and Risk Specialist Date Listed 04 Mar 2025 Job Type Entry Level / Junior Executive - Full/PermPart/TempIntern/TS Job Period Immediate Start, Permanent Profession Banking / Finance Industry Finance Location Name Raffles Place, UOB Plaza 1, Singapore Address 80 Raffles Pl, Singapore...
-
Automotive Service Advisor
2 weeks ago
Singapore beBeeCustomerService Full timeAutomotive Service Advisor Role We are seeking a highly skilled and motivated Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be the bridge between technical excellence and customer satisfaction. Key Responsibilities: Provide expert guidance to customers on vehicle repairs, modifications, and maintenance. ...
-
Service Advisor
2 weeks ago
Singapore Mova Automotive Pte Ltd Full timeSERVICE ADVISOR Responsibilities Liaise with technicians on customers concerns to conducting inspections; test drives and diagnosis Check vechicles maintenance records, examine services schedules; Advise and coordinate with customers on their servicing needs and repairs Calculate costs and prepare quotations to customers Monitor jobs and update customers on...
-
Service Advisor
2 weeks ago
Singapore PREMIUM AUTOMOBILES PTE LTD Full timeTo ensure overall customer satisfaction with Audi aftersales service. - To execute the core processes for Audi service activities. - To oversee and supervise the work of the team's technicians and ensure that they work in an efficient and professional manner. - To liaise with other departments in ensuring that customers' needs are met; on-time delivery,...