Service Advisor

1 week ago

Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

**Job Title: Service Advisor (BYD/Denza)**

**Location**:Ubi

**Department**:Aftersales Department

**Key Responsibilities**:
**Customer Interaction**:

- Greet customers promptly and professionally, understanding their service needs.
- Clearly communicate repair recommendations and service options.
- Answer customer questions regarding their vehicle's condition, maintenance, and service history.
- Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.

**Service Management**:

- Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
- Schedule appointments for vehicle services and follow up with customers regarding completed work.
- Maintain clear and timely communication with customers about repair progress and any delays.
- Coordinate with technicians to prioritize and expedite repairs and services.

**Sales and Upselling**:

- Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
- Upsell and promote service packages, maintenance programs, and accessories.
- Actively contribute to achieving service department sales goals.

**Administrative Support**:

- Maintain accurate records of customer interactions, repair orders, and service history.
- Ensure that all work orders are properly processed and completed according to dealership standards.
- Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
- Keep track of warranty information and ensure compliance with manufacturer guidelines.

**Quality Assurance**:

- Ensure all repairs and services meet company and industry standards for quality.
- Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
- Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.

**Team Collaboration**:

- Work closely with service technicians, parts department, and other team members to streamline the service process.
- Assist in the training of junior service advisors and support colleagues when necessary.
- Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.

**Qualifications & Education**:

- High school diploma or equivalent; automotive certifications or technical training preferred.

**Experience**:

- 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.

**Skills**:

- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic understanding of automotive repair processes and terminology.
- Excellent problem-solving and customer service skills.

**Attributes**:

- Detail-oriented and organized.
- Professional appearance and demeanor.
- Ability to work under pressure and meet deadlines.
- Strong sales acumen and the ability to upsell services.

  • Service Advisor

    6 days ago

    Singapore KEE YONG AUTOMOBILE SERVICE PTE. LTD. Full time

    **Job Highlights**: - Positive Work Culture - Career Growth and Development - Opportunity for Skill Enhancement and Learning **Job Description**: **Job Highlights** - Maintaining positive customer relationship - Ensuring smooth operation of service centre - 5 days work week (Alternate Saturday shift) We are looking for a personable service advisor to act...

  • Service Advisor

    1 week ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Service Advisor (BYD/Denza) **Location**:Ubi **Department**:Aftersales Department **Key Responsibilities: **Customer Interaction**: - Greet customers promptly and professionally, understanding their service needs. - Clearly communicate repair recommendations and service options. - Answer customer questions regarding their vehicle's condition,...

  • Service Advisor

    5 hours ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Job Title: Service Advisor (BYD/Denza) Location: UbiDepartment: Aftersales DepartmentKey Responsibilities: Customer Interaction: Greet customers promptly and professionally, understanding their service needs. Clearly communicate repair recommendations and service options. Answer customer questions regarding their vehicle's condition, maintenance, and service...

  • Service Advisor

    2 weeks ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time $30,000 - $45,600 per year

    Service Advisor (BYD/Denza)Basic Salary Range :$2500 to $3800 (depending on qualifications and relevant working experience)Job DescriptionAttend to customer's vehicles to determine the work scope needed, provide technical solution and quotation for consideration and acceptance.Manage customer's expectation and co-ordinate with service providers to meet...

  • Client Relationship Manager

    1 week ago

    Singapore Alpha Advisor Full time

    This is an outstanding opportunity for any aspiring Financial Advisor who aims to build their own financial advice business or join an already established wealth management practice. We are looking for like-minded, dedicated and driven young individuals with the correct values to serve people in the financial services industry to provide clients with...

  • Service Advisor

    1 day ago

    Singapore PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    **Job Description: Service Advisor in automotive industry acts as a bridge between customer and service department. they assess, suggest, schedule, and ensure customer satisfaction. **Core Responsibilities: - Prepare accurate accident repair estimates and provide a necessary supplementary estimate. - Provide guidance and support to customers regarding...

  • Service Advisor

    3 days ago

    Singapore CAR TIMES AUTOLUTION PTE. LTD. Full time

    We are an expanding Motor Workshop looking for Service Advisor, we are looking for commited staff to grow together with the company. The Requirements are as follows: - Serve customers - Follow up issues with customers - order parts - liasing with mechanics - liasing with administrative - preferably have license (Class 3) - good command of language - good...

  • Summer Internship

    1 day ago

    Singapore Advisor Alliance Group Full time

    Company Advisor Alliance Group Designation Summer Internship (Financial Advisory) Date Listed 11 Jul 2025 Job Type Entry Level / Junior Executive - Intern/TS Job Period From 21 Jul 2025 - 01 Aug 2025 Profession Banking / Finance Industry Insurance Location Name Raffles Place, Singapore Address Raffles Pl, Singapore Map Allowance /...

  • Service Advisor

    3 days ago

    Singapore MY CAR CONSULTANT PTE. LTD. Full time

    **Hiring Service Advisor (Automotive)**: Automotive company located at Kranji Shuttle bus service from Kranji Mrt 5.5 work day per week Mon-Fri: 9am - 6pm (incl. 1hr lunch break) Sat: 9am - 1pm **Job Requirements** - Possess valid Class 3 Driving Licence with good track record - Able to speak English & Mandarin is an added advantage - Experience...

  • Service Advisor Assistant

    4 days ago

    Singapore Dynamic Human Capital Full time

    **Position**: Service Advisor Assistant (Automotive) **Salary**: $2,200 - $2,800 + OT **Location**: West **Working Hours / Days**: 8.30AM - 6.00PM (Mon - Fri) / 8.30AM - 12.30PM (Alt Sat Off)Job Responsibilities: - Co-ordinate with the Service Advisor and Workshop Supervisors on daily throughputs and workshop capacity. - Payment collection from customers...