Assistant Supervisor, Contact Centre

1 week ago

Singapore BGC Group Full time

Location:
- Singapore- Job Type:
- Permanent- Reference:
- JO-2212-18630- Sectors- Customer Service- Salary:
- Up to $4200 / month**Purpose**:
The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters.

**Highlights**:

- Nearest MRT: Woodlands
- Salary: Up to $4000
- Benefits: AWS + PB/CVB

**Responsibilities**:

- Monitor and perform audit checks of assigned PSAs.
- Perform PSA duties during peak periods or when manpower is required.
- Participate in recruitment duties for new PSA hires.
- Update and train chatbot regulatory.
- Identify areas of improvement in current processes; assist with implementation and evaluation of new initiatives.
- Prepare reports on Contact Centre overall performance.
- Support team leads and executives in administrative matters, such as roster planning and leave requests.
- Assist team leads and executives in training PSAs on service standards, product and service knowledge, SOPs of the contact centre.
- Other duties assigned by Executive and/or Manager.

**Requirements**:

- Min. Diploma in any discipline.
- 2-3 years of supervisory experience in any healthcare contact centres.

Giovanna Widjaja

Outsourcing Team

Reg No: R22108890

BGC Group Pte Ltd

EA Licence number: 05C3053

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