Assistant Supervisor, Contact Centre

2 weeks ago

Singapore BGC Group Full time

Location:
- Singapore- Job Type:
- Permanent- Reference:
- JO-2212-18630- Sectors- Customer Service- Salary:
- Up to $4200 / month**Purpose**:
The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters.

**Highlights**:

- Nearest MRT: Woodlands
- Salary: Up to $4000
- Benefits: AWS + PB/CVB

**Responsibilities**:

- Monitor and perform audit checks of assigned PSAs.
- Perform PSA duties during peak periods or when manpower is required.
- Participate in recruitment duties for new PSA hires.
- Update and train chatbot regulatory.
- Identify areas of improvement in current processes; assist with implementation and evaluation of new initiatives.
- Prepare reports on Contact Centre overall performance.
- Support team leads and executives in administrative matters, such as roster planning and leave requests.
- Assist team leads and executives in training PSAs on service standards, product and service knowledge, SOPs of the contact centre.
- Other duties assigned by Executive and/or Manager.

**Requirements**:

- Min. Diploma in any discipline.
- 2-3 years of supervisory experience in any healthcare contact centres.

Giovanna Widjaja

Outsourcing Team

Reg No: R22108890

BGC Group Pte Ltd

EA Licence number: 05C3053

  • Contact Centre Supervisor

    19 hours ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** **Salary** $2,800 - $3,500 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 113063 **Job Views** 74 **Job Description**: Roles & Responsibilities - Call Centre / Hospitality Exp - Supervisor / Team Lead Exp - Reporting Exp - Office Hour / 5 Days / Able to work on Weekends -...

  • Executive, Contact Centre

    6 days ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    -Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

  • Assistant Director, Contact Centre

    4 days ago

    Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    **Overview**: Our healthcare client is looking for **Assistant Director, Contact Centre **to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews. - Oversee Contact Centre operations for 24/7 system...

  • Sr Executive, Contact Centre

    6 days ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    -Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

  • Customer Advisor

    1 week ago

    Singapore JJ Consulting Services Full time

    Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...

  • Assistant Centre Supervisor

    2 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Assistant Centre Supervisor

    1 week ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Assistant Centre Supervisor

    6 days ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Assistant Centre Supervisor

    1 week ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Assistant Centre Supervisor

    2 days ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...