Call Centre Team Lead

4 days ago


Singapore TALENT TRADER GROUP PTE. LTD. Full time

Manage and lead a team of Call Centre Customer Service Officers
- Assist on escalated issues and investigation
- Improve the call centre operations
- Any adhoc issues assigned

**Requirements**:

- Possess Diploma in Business studies or equivalent
- At least 1 year of experience in customer service
- Excellent communication skills
- Able to work independently with mínimal supervision

EA License No.: 13C6305

Registration No.: R1872398



  • Singapore CONNECT CENTRE PTE. LTD. Full time

    **Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

  • Call Centre Team Lead

    2 weeks ago


    Singapore beBeeCustomerService Full time

    Job Overview The Call Centre Supervisor plays a pivotal role in ensuring the success of our operations by leading and guiding a team to deliver exceptional customer service. This involves resolving complex customer complaints, providing training and feedback, and conducting regular performance reviews. In this dynamic role, you will work closely with...


  • Singapore CONNECT CENTRE PTE. LTD. Full time

    **Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...

  • Call Centre Lead

    1 week ago


    Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Company description:Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its...


  • Singapore CONNECT CENTRE PTE. LTD. Full time

    **Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...


  • Singapore CONNECT CENTRE PTE. LTD. Full time

    **Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...


  • Singapore 101 HAIR CARE CENTRE PTE. LTD. Full time

    **JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...


  • singapore Connect Centre PL Full time

    Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

  • Call Centre Lead

    6 days ago


    Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Company description: Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline...

  • Call Centre Trainer

    1 week ago


    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...