Call Centre Team Lead

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Roles & ResponsibilitiesJob Summary:The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance through phone, email and messaging channels. The Call Centre Lead handles a range of enquiries, requests and coordination with the relevant departments to meet and deliver excellent guest services...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Presently we have a Job Opening for a Call Centre Lead position - Assist Head of Operations in managing day to day operation of Helpdesk. - Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure...

Call Centre Executive Job DescriptionWe are seeking a dedicated and customer-focused individual to fill the role of Call Centre Executive. In this position, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Job DescriptionAs a key member of our team, you will be responsible for managing the daily operations of our call centre, ensuring smooth and exceptional customer service. You will oversee all incoming calls from guests and ensure prompt, courteous, and accurate responses to their inquiries, requests, and concerns.Responsibilities include resolving escalated...

Call Centre Associate Job DescriptionThe primary role of the Call Centre Associate is to handle calls and enquiries from various lines, providing information on services to patients and the public. This involves assisting in scheduling appointments for patients and/or providing information related to appointments.Handling customer inquiries via phone or...