
Assistant Call Centre Manager
5 days ago
**JOB RESPONSIBILITIES:
- Lead a team of call centre agents to hit team KPI
- Achieve personal KPI
- Administrative duties and KPI reporting to management
- Handle incoming calls, queries and feedback
- Appointment management for customers
- Allocate customers data to team members and track status
- Assist call centre manager in call centre day-to-day operations
**JOB REQUIREMENTS:
- 1 year experience in a call centre supervisory role or 2 years customer service experience in a call centre of beauty/wellness industry preferred.
- Good interpersonal skill and telephone etiquette
- Target and performance driven
- Meticulous and attention to details
- Ability to work in fast-paced environment
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Call Centre Supervisor
4 days ago
singapore Connect Centre PL Full timeResponsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...
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Call Centre Assistant Team Leader
2 weeks ago
Singapore CONNECT CENTRE PTE. LTD. Full time**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...
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Assistant Call Centre Team Leader
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Singapore CONNECT CENTRE PTE. LTD. Full time**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...
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Call Centre Team Leader
2 weeks ago
Singapore CONNECT CENTRE PTE. LTD. Full time**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...
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Call Centre Team Leader
2 weeks ago
Singapore CONNECT CENTRE PTE. LTD. Full time**Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...
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Senior Executive/Assistant Manager, Call Centre
14 hours ago
Singapore Singapore General Hospital Full timeJob Description Customer · Assist SingHealth Call Centre Manager to oversee and manage SGH Appointments Call Centre · Support and implement Call Centre strategies effectively to achieve set objectives · Responsible for ensuring service level and Key Performance Indicator of Call Centre from multi channels (phone and non-phone) are met. · Promote...
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Call Centre Manager
2 weeks ago
Singapore WILSON PARKING (SINGAPORE) PTE. LTD. Full timeAs a **Call Centre Manager**, you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work...
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Call Centre Trainer
3 weeks ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...
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Call Centre Trainer
1 week ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...
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Call Centre Manager
4 weeks ago
Singapore WILSON PARKING (SINGAPORE) PTE. LTD. Full timeAs a Call Centre Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment. Key...