Assistant Call Centre Manager

2 weeks ago


Singapore 101 HAIR CARE CENTRE PTE. LTD. Full time

**JOB RESPONSIBILITIES:
- Lead a team of call centre agents to hit team KPI
- Achieve personal KPI
- Administrative duties and KPI reporting to management
- Handle incoming calls, queries and feedback
- Appointment management for customers
- Allocate customers data to team members and track status
- Assist call centre manager in call centre day-to-day operations

**JOB REQUIREMENTS:
- 1 year experience in a call centre supervisory role or 2 years customer service experience in a call centre of beauty/wellness industry preferred.
- Good interpersonal skill and telephone etiquette
- Target and performance driven
- Meticulous and attention to details
- Ability to work in fast-paced environment



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