Call Centre Supervisor

Main Duties and Responsibilities As the Call Centre Supervisor at Mandai Rainforest Resort, you will oversee the daily operations of the call centre team, ensuring all guest interactions reflect the highest standards of hospitality and personalized service. This role requires a leader with excellent communication skills, a passion for guest satisfaction, and...

The Reservatiosn & Call Centre Supervisor must ensure daily operations in reservations are smooth and efficient. Ensure every agent is prompt, effective and handles every call, reservation inquiry or booking efficiently to maximise revenue and achive guest satisfaction. He/she will assist Reservations Manager in the daily operations of the department,...

As a Call Centre Supervisor, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations. **A little taste of your day-to-day** Every day is different, but you’ll mostly be: - Handle all internal and external guest enquiries promptly with mínimal delay, directing them...

As a Call Centre Supervisor, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations. **A little taste of your day-to-day** Every day is different, but you'll mostly be: - Handle all internal and external guest enquiries promptly with mínimal delay, directing them to...

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

Job Summary: The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance through phone, email and messaging channels. The Call Centre Agent handles a range of enquiries, request and coordination with the relevant departments to meet and deliver excellent guest services to all guests.Primary...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Job Title: Call Centre SupervisorWe are seeking a highly motivated and experienced Call Centre Supervisor to join our team.Supervise a team of 20-40 agentsThe ideal candidate will have a strong background in call centre supervision, with at least 3-4 years of relevant experience. Min Diploma in any course is required.The successful candidate will be...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...