Call Centre Supervisor

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

We are looking for Full-time Centre Supervisor (Operations) to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City.### Your responsibilities as a Centre Supervisor (Operations): ###· Train & work closely in an administration team and be responsible for the daily operations of the tuition...

**Job Highlights** - Industry: Electronics / Electrical / Software / System - Location: Ubi - 12 hours shift per day - 4 working days per week - Job Type: 1-year contract (renewable) **Responsibilities**: - ** - To call inbound customers and provide information pertaining to the required tasks allocated. - Manage & resolve customer’s feedback. - Prepare...

**Call Centre Executive** - 1 year direct contract - Work location: Central - **Working hours: Shift work, weekend work required, 8.00am - 5.30pm / 8.30am - 6.00pm, off on PH**: - Multiple headcount available **Our Client** - Transportation services company **The Opportunity** - Understand customer's needs and provide quick, accurate and satisfactory...

Conduct training for new staff on the product knowledge. - Align, review and improvise on internal quality standards and procedures. - Conduct training for Team Leaders on transaction monitoring. - Calibrate transaction monitoring with assessors. - Supervise transaction monitoring. - Design and implement quality processes jointly with relevant business...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

Call Centre / Hospitality Exp - Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekends - Inbound Call **Responsibilities**: - Supervise and manage a team of call centre officers - Provide mentorship and counselling - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Call Centre Agent (General Enquiries Hotline)Job Category: Ancillary Posting Date: 25 Mar 2025The Job You will support the Call Centre Department in answering and managing calls, faxes, and emails from members of the public, patients, staff from other government...

**StarMed** is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices **Roles & Responsibilities** - Provide accurate and timely information - Preparation of documents and reports - Performing administrative duties and any other duties as...