Call Centre Assistant Team Leader

1 week ago


Singapore CONNECT CENTRE PTE. LTD. Full time

**Responsibilities**:

- Assist in managing the agents and Call Centre operations
- Handle complaints and manage service recovery
- Responsible for the agents' recruitment, training and development
- Provide administrative support in the Call Centre
- Cover Team Managers' duties and shift where necessary

**Requirements**:

- Singaporeans only
- Minimum GCE'O' level qualification
- Good knowledge of Computer skills
- Must be able to handle stress extremely well
- Good verbal communication skills
- Must be comfortable and/or agreeable to the working environment of the workplace (more details once shortlisted for an interview)

**Other Information**:

- 5.5-days work-week including Saturday (on rotation basis)
- Official working hours are from 8.30am to 5.30pm



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