
Call Centre Trainer
23 hours ago
Job Description:
- Conduct training for new staff on the product knowledge.
- Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
- Align, review and improvise on internal quality standards and procedures.
- Conduct training for Team Leaders on transaction monitoring.
- Calibrate transaction monitoring with assessors.
- Supervise transaction monitoring.
- Design and implement quality processes jointly with relevant business units.
- Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
- Perform checks on the efficiency and effectiveness of quality processes.
- Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
- Perform root cause analysis and recommend changes/enhancement for continuous improvement.
- Align internal service standards with industry benchmarks.
- Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
- Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
- Administer Customer Feedback procedures of the company.
- Conduct Internal Quality Audits in compliance with ISO.
- Any other adhoc duties as assigned.
Job Requirements:
- At least 3 years experience in customer service related field or call centre environment.
- Candidate with ACTA/ACLP will be an added advantage.
- Demonstrate clear and effective communication, both written and verbal.
- Experience in quality assurance or similar capacity.
Customer Service Skills
Product Knowledge
Coaching
Quality Assurance
Root Cause Analysis
Information Technology
Data Entry
Project Management
Audits
Customer Satisfaction
Statistics
Customer Service
Service Excellence
Call Center
-
Call Centre Trainer
2 weeks ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...
-
Assistant Call Centre Manager
2 weeks ago
Singapore 101 HAIR CARE CENTRE PTE. LTD. Full time**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...
-
Call Centre Team Leader
7 days ago
Singapore CONNECT CENTRE PTE. LTD. Full time**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...
-
Call Centre Team Leader
7 days ago
Singapore Connect Centre Pte Ltd Full time**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...
-
Call Centre
5 days ago
Singapore DE BEAUTE (SSC) PTE. LTD. Full time**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...
-
Call Centre Team Leader
4 weeks ago
Singapore CONNECT CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be...
-
Call Center Trainer
2 weeks ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeThis is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $3,500-$4,000 Work Timing 1. Mon to Fri - 9 am to 6 PM with one hour lunch break. 2. All Saturdays would be a half day working for him/her (4 hours). 3. All Sundays and Public Holidays will be rest days. Call Center Trainer **Job Description**: We are...
-
Quality Assurance Lead
1 week ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeThis is a 12 months contract assigned to our clients Work Location: To be confirmed Salary Range : $3,000-$4,500 Objectives of QA: - Propose a service quality plan which will detail the quality assurance measures, the method of accountability, the performance indicators, quality management oversight, contractual requirements, timeline, and ways to...
-
Call Centre Admin Officer
2 days ago
Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters. - Preparation of...
-
Call Centre Representative
3 hours ago
Singapore beBeeCustomerService Full time $33,168 - $52,192Job Title: Call Centre RepresentativeYou will play a vital role in our customer service team, handling appointment calls and general enquiries from the public and patients with high service quality and operational standards.This is an excellent opportunity to develop your skills in providing one-stop information and assistance to callers, resolving...