Call Center Trainer

Our reputable client is looking to hire Customer Call Center Officer (Call Center) **Job Responsibilities & Duties** - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Job DescriptionWe are seeking a highly motivated and organized individual to join our team as a Call Center Staff.The ideal candidate will be responsible for handling call enquires, providing information and excellent customer service, taking down notes and emails, and data entry of particulars and updating the database system.

We are seeking a skilled and experienced Call Center Manager to lead our call center team. The successful candidate will be responsible for overseeing day-to-day operations, ensuring service standards are met, handling escalated issues, and driving continuous improvement in team performance and customer satisfaction.The ideal candidate will have excellent...

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

Job Title: Call Center Team LeadAs a Call Center Team Lead, you will play a vital role in the daily execution of operations.Key Responsibilities:You will collaborate with stakeholders to address operational challenges and support cross-functional initiatives.You will prepare and present regular reports on team performance, KPIs and improvement opportunities...

Job Title: Call Center Team LeadKey Responsibilities:Supervise and lead the call center team to meet service and performance standards.Handle escalated customer complaints professionally and efficiently.Coach, mentor, and train call center agents regularly to improve their skills and knowledge.Monitor staff performance, conduct appraisals, and manage...

Job Title: Call Center RepresentativeRole Description:As a call center representative, you will be the first point of contact for customers, providing exceptional service and support. This is a fantastic opportunity to work in a dynamic environment, handling calls with poise and professionalism.Key Responsibilities: Handle customer inquiries and resolve...

Our reputable client is looking for Customer Contact Center Officer to be based in Singapore. **Job Responsibilities & Duties - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Maintaining a positive, empathetic, and professional attitude toward customers. - Responding promptly to customer inquiries on general and transactional enquiries - Communicating with customers through various channels. - Acknowledging and resolving customer requests. - Customer outreach to encourage the use of digital services. - Consistently deliver high...

Roles & ResponsibilitiesWe are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong...