Assistant Call Centre Team Leader
7 days ago
**Responsibilities**:
- Assist in managing the agents and Call Centre operations
- Handle complaints and manage service recovery
- Responsible for the agents' recruitment, training and development
- Provide administrative support in the Call Centre
- Cover Team Managers' duties and shift where necessary
**Requirements**:
- Singaporeans only
- Minimum GCE'O' level qualification
- Good knowledge of Computer skills
- Must be able to handle stress extremely well
- Good verbal communication skills
- Must be comfortable and/or agreeable to the working environment of the workplace (more details once shortlisted for an interview)
**Other Information**:
- 5.5-days work-week including Saturday (on rotation basis)
- Official working hours are from 8.30am to 5.30pm
- Workplace is at Upper Changi, transport is **not **provided
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