Call Centre Team Leader

Roles & ResponsibilitiesResponsibilities:Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

Job DescriptionAs a key member of our team, you will be responsible for managing the daily operations of our call centre, ensuring smooth and exceptional customer service. You will oversee all incoming calls from guests and ensure prompt, courteous, and accurate responses to their inquiries, requests, and concerns.Responsibilities include resolving escalated...

**Responsibilities**: - Assist the Operations Manager in managing the operations of the call centre - Monitor team adherence and quality performance against targets - Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality - Manage and resolve any escalated cases or disputes, ensuring that...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Manage and lead a team of Call Centre Customer Service Officers - Assist on escalated issues and investigation - Improve the call centre operations - Any adhoc issues assigned **Requirements**: - Possess Diploma in Business studies or equivalent - At least 1 year of experience in customer service - Excellent communication skills - Able to work...

**Call Centre Executive** - 1 year direct contract - Work location: Central - **Working hours: Shift work, weekend work required, 8.00am - 5.30pm / 8.30am - 6.00pm, off on PH**: - Multiple headcount available **Our Client** - Transportation services company **The Opportunity** - Understand customer's needs and provide quick, accurate and satisfactory...

Call Centre Associate Job DescriptionThe primary role of the Call Centre Associate is to handle calls and enquiries from various lines, providing information on services to patients and the public. This involves assisting in scheduling appointments for patients and/or providing information related to appointments.Handling customer inquiries via phone or...