Call Centre Team Leader

About the RoleWe are looking for a seasoned professional to take on the position of Operations Supervisor at CONNECT CENTRE PTE. LTD.This role requires an individual who can effectively manage call centre operations, lead teams, and ensure seamless customer experiences.Responsibilities:Lead Call Centre Teams: Manage and motivate call centre agents to achieve...

**Responsibilities**: - Assist the Operations Manager in managing the operations of the call centre - Monitor team adherence and quality performance against targets - Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality - Manage and resolve any escalated cases or disputes, ensuring that...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Roles & ResponsibilitiesLead and empower a team of call center agents to deliver outstanding customer service and consistently meet performance goals. This role requires strong leadership, excellent communication, and problem-solving abilities, along with a commitment to customer satisfaction.Key Responsibilities:Team Leadership & Development:Supervise,...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

Presently we have a Job Opening for a Call Centre Manager position2. Provide leadership and regular coaching to Team Leaders and Agents. 3. Responsible for managing the day-to-day running of the contact centre

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Manage and lead a team of Call Centre Customer Service Officers - Assist on escalated issues and investigation - Improve the call centre operations - Any adhoc issues assigned **Requirements**: - Possess Diploma in Business studies or equivalent - At least 1 year of experience in customer service - Excellent communication skills - Able to work...

Reporting to the Head of Sales, the Contact Centre Sales Team Leader will create an environment that delivers an unrivalled sales & service experience. The role is to ensure the delivery of quality services provided to customers over our telesales channel supporting achievement of revenue objectives of the business. We are looking for a dynamic individual...

About the RoleThis is an exciting opportunity to join our dynamic team as a Temporary Call Centre Executive. You will play a vital role in ensuring that our customers receive exceptional service and support.Main Responsibilities:To promote health screening packages and related servicesTo conduct customer surveys and gather feedbackTo manage and resolve all...

**Call Centre Executive** - 1 year direct contract - Work location: Central - **Working hours: Shift work, weekend work required, 8.00am - 5.30pm / 8.30am - 6.00pm, off on PH**: - Multiple headcount available **Our Client** - Transportation services company **The Opportunity** - Understand customer's needs and provide quick, accurate and satisfactory...

About the JobWe are looking for an experienced Call Centre Team Leader to join our team. As a Call Centre Team Leader, you will be responsible for leading a team of Survey Officers to achieve service levels for assigned surveys within timeline.ResponsibilitiesSupport Project Manager in attaining holistic objectives of the assigned surveys.Lead a team of...

Roles & ResponsibilitiesContract renewable5 days work week across Monday to SundayUp to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)• Support Project Manager in attaining holistic objectives of the assigned surveys.• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.• Ensuring the team attains their...

**Job Number** 24023747 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or...

**Job Number** 23156610 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or concerns. Contact...

Are you looking for a career in customer service? Celecti Pte Ltd is seeking a skilled Call Centre Executive to join our team as a Temporary (2-Year) employee.About the RoleIn this role, you will be responsible for promoting health screening packages and related services to customers, conducting customer surveys, and managing external customer queries in a...

**Job Number** 24057905 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or...

**Additional Information** **Job Number**25039228 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or concerns....

**Job Number** 23088782 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or concerns. Contact...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...