Call Centre Team Leader

10 hours ago


Singapore CONNECT CENTRE PTE. LTD. Full time

**Responsibilities**:

- Assist in managing the agents and Call Centre operations
- Handle complaints and manage service recovery
- Handle the recruitment, training, and development of the agents
- Provide administrative support in the Call Centre
- Cover the Team Managers' duties and shift where necessary
- Any other ad-hoc tasks that may be assigned by the management

**Requirements**:

- Minimum GCE'O' level qualification or equivalent
- Must be able to handle stress extremely well
- Good verbal communication skills
- Minimum 1 year experience in a call centre setting is advantageous
- Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)

**Other Information**:

- Monthly basic salary range of $2,300 to $2,500
- 5.5-days work-week including Saturday (on rotation basis)
- Official working hours are from 8.30am to 5.30pm
- Workplace is at Upper Changi area of Singapore (more information during the interview)



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