Contact Centre Services Manager

**The Head of Operations will lead a team of Client Services Managers and Team managers in delivering professional and consistently high quality service and great customer contact experience through a variety of customer contact channels.** **Reporting to the Managing Director, this role includes line responsibility for both in-house and outsource teams,...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

**About us** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

**About us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

COMPANY DESCRIPTION DHL Contact Centre Services (CCS), formerly known as the Logistics Customer Service Centre (LCSC), is DHL Supply Chain Singapore’s award-winning contact centre that provides solutions and services to the Singapore Government and global technology companies. DESIGNATION : [DHL Supply Chain] Contact Centre Services...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

**About us** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

**What the role is** - You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a one-stop centre to resolve employee service-related issues and address feedback. **What you will be working on** **What we are looking for** - You must have a tertiary qualification in any discipline, preferably with 1 to 2 years’ work...

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we...

**What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

**General information**: **Name** Manager - Customer Contact Centre **Ref #** 950 **Date** Wednesday, January 15, 2025 **Department** Customer Engagement Department **Description & Requirements**: Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working...

Customer Services Lead, Contact Centre - SME/Commercial Banking Our client, a Digital Bank, is looking for a Customer Services lead to join them. In this role, you will lead the Customer Service team in Singapore and be the accountable service owner for all client service-related activities for the digital bank. We're looking for someone with experience...

Contact Centre SupportTan Tock Seng Hospital's Contact Centre Support Professional provides essential support to patients and callers through various touch-points such as calls, emails, referrals, SMS chat, and live chat. As a key member of the Contact Centre team, you will be responsible for handling general enquiries and appointment-related requests,...

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

**Position Details **Key Roles and Responsibilities**: - Answer phone calls and respond to WhatsApp messages from clinics and patients on appointment booking and medical benefits verification - Appointment booking for patients to see doctors - Record call information according to standard operating procedures - Follow up care calls to patients where...

About the RoleIn this role as a Customer Service Representative, you will be working in a fast-paced contact centre environment, interacting with customers via telephone and resolving their queries efficiently.The work schedule is from 9.00am to 6.00pm, Monday to Friday.A bonus is included in the salary package.Key Responsibilities:Your key responsibilities...

**Responsibilities**: **Project Lead to set up company Contact Centre services**: - Conceptualize Contact Centre service models, ensuring that the functions of Contact Centre align with the company strategies and priorities. - Appointed vendors to plan and operationalize Contact Centre services. - Procurement/ Legal/ IT for procurement of services and...